Cedric Szpargala Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

· Recruited to join NVG Communication Inc, the outsourced I.T service provider for Canada’s largest personal injury law firm to provide deskside, systems and network support for 14 offices and approximately 300 employees. Responsibilities include:-First contact resolution for T1 helpdesk support; in person, via phone and remotely.-Hybrid Active Directory maintenance; creation, modification, onboarding & offboarding users.-Azure Security Group administration-O365 User Account Management; assigning groups, maintaining & updating existing groups.-Signature management via automatic signatures, onboarding, offboarding, creation of signature templates.-Creation, modification, onboarding & offboarding of VOIP extensions via Grandstream Softphone & United Cloud VOIP-Creation, Maintenance, and classification of both internal and external documentation for Agents and Users-Investigation, remediation, and follow-up training of security incidents via Azure portal, log management and Amazon Cybersecurity Awareness Training.-Increased Microsoft security score by implementing security best practices including phishing-resistant Multifactor Authentication, security policies & mandated Microsoft Authenticator across the organization.-Device configuration and provisioning; researched, implemented and refined device to device cloning, and mass device deployment.-Installation of network cabling associated with office expansion

Working remotely, providing clients with support to assist with technical issues they're experiencing, by using a combination of technical knowledge and customer service experience.

Frequently, store-based representatives are the front line when customers have issues with their internet and wireless services, so the role requires understanding and helping resolve issues that customers had with technology. Responsibilities included: -Minor wireless device troubleshooting and resolution -Sales of wireless devices and associated plans -Sales of home internet service -Sales of Ignite TV service -Equipment pickup by customers and service continuance via hardware replacement for home internet and digital TV -Wireless device setup -Coaching of customers in wireless device functionality -Conducting periodic physical inventory counts Promoted to Technical Support Consultant.

Cellphone intake and repair management Customer service relations managementRepair service sales co-ordination

Managing customer experienceProviding insight on best componentsMachine building, diagnosis, repair.

Advanced Diploma, Computer Systems Technology

Program Focus: Application of systematic approaches and diagnostic tools to analysis and resolution of information technology problems.

High School Diploma