Cedryck Poitelon Email & Phone Number

Savenay, Fr

Nantes, Pays De La Loire, France

- Managing the run and updates of marketplace connectors: Oversee the continuous performance and technical updates of API connectors for Zalando, Mirakl, La Redoute, Printemps, Cdiscount, and Octopia.- Leading a multidisciplinary technical team: Manage Frontend, Backend, API, and UX/UI teams to ensure quality deliverables within deadlines.- Managing technical and product partner relationships: Coordinate with internal teams (Marketing, Revenue, Support) and external partners to align… Show more - Managing the run and updates of marketplace connectors: Oversee the continuous performance and technical updates of API connectors for Zalando, Mirakl, La Redoute, Printemps, Cdiscount, and Octopia.- Leading a multidisciplinary technical team: Manage Frontend, Backend, API, and UX/UI teams to ensure quality deliverables within deadlines.- Managing technical and product partner relationships: Coordinate with internal teams (Marketing, Revenue, Support) and external partners to align goals and priorities.- Deployment and migration of API connectors: Oversee the deployment of API connectors for major marketplaces (Zalando, La Redoute, Cdiscount Octopia) and ensure smooth product feed migrations.- Quality assurance and service continuity: Manage the migration of product feeds while ensuring the quality and continuity of services across marketplaces (La Redoute, Zalando, Amazon, Cdiscount Octopia).- Managing project priorities: Prioritize projects based on client needs, technical requirements, and available resources, aligning with company objectives.- Implementing continuous integration processes: Develop and manage connector integration processes, ensuring successful and flawless production deployments.- Creating and monitoring deployment plans: Develop deployment plans, coordinate with technical teams, and monitor versions using Jira and Confluence.- Technical and user documentation: Create and update technical and user documentation to ensure proper understanding of workflows and processes.- Facilitating Agile ceremonies: Organize and facilitate Agile ceremonies (Kickoff, Backlog Refinement, Daily Standups, Retrospectives) to ensure smooth sprint management and deliverables. Show less

Nantes, Pays De La Loire, France

• Audit des projets en cours (Process / Historique des actions / Remontées collaborateurs)• Gestion qualité et test (glossaire / Process) des connecteurs marketplace• Creation des plans de test • Suivi des tests fonctionnels end to end• Creation des cas de test• Elaboration de la stratégie de test (Environnement - Planning - Technique)• Plan de déploiement• Gestion des partenaires• Application de la méthodologie ISTQB)• Amelioration par iteration (Post… Show more • Audit des projets en cours (Process / Historique des actions / Remontées collaborateurs)• Gestion qualité et test (glossaire / Process) des connecteurs marketplace• Creation des plans de test • Suivi des tests fonctionnels end to end• Creation des cas de test• Elaboration de la stratégie de test (Environnement - Planning - Technique)• Plan de déploiement• Gestion des partenaires• Application de la méthodologie ISTQB)• Amelioration par iteration (Post Mortem et test closure report) Show less

Versailles, Île-De-France, France

• Création et intégration de sites web : Conception et développement de sites web pour divers clients (BVK, Au Torrent, Equimer, Cyclodon, etc.).• Rédaction de cahiers des charges techniques : Élaboration de spécifications fonctionnelles et techniques détaillées pour chaque projet.• Conception graphique : Développement de chartes graphiques adaptées aux besoins clients.• Développement web : Création de sites web en HTML5/CSS3, développement en PHP, et intégration de bases de… Show more • Création et intégration de sites web : Conception et développement de sites web pour divers clients (BVK, Au Torrent, Equimer, Cyclodon, etc.).• Rédaction de cahiers des charges techniques : Élaboration de spécifications fonctionnelles et techniques détaillées pour chaque projet.• Conception graphique : Développement de chartes graphiques adaptées aux besoins clients.• Développement web : Création de sites web en HTML5/CSS3, développement en PHP, et intégration de bases de données.• Référencement naturel : Mise en place de stratégies SEO pour optimiser la visibilité des sites sur les moteurs de recherche.• Développement de back-office : Création et gestion d'outils pour l'administration des sites.• Sécurisation des données : Application des meilleures pratiques de sécurité pour la protection des informations sensibles.• Développement de fonctionnalités spécifiques : Création de fonctionnalités personnalisées selon les besoins des clients.• Création de sites e-commerce avec CMS : Conception et mise en ligne de sites e-commerce avec des systèmes de gestion de contenu (CMS) adaptés. Show less

• Responsible for the Quality Assurance of the localization for Mobile, Web and E-commerce projects into 6 languages.• Management of projects in the testing phase; • Management of a team of 10 multilingual testers; • Project risk analysis; • Strategies Definition ; • Application of the methodology;• People skills development; • Follow-up and management of test campaigns and feedback; • Preparation of reports.• Roadblock analysis and solution… Show more • Responsible for the Quality Assurance of the localization for Mobile, Web and E-commerce projects into 6 languages.• Management of projects in the testing phase; • Management of a team of 10 multilingual testers; • Project risk analysis; • Strategies Definition ; • Application of the methodology;• People skills development; • Follow-up and management of test campaigns and feedback; • Preparation of reports.• Roadblock analysis and solution deployment• Projects planning and dynamic team members assignation Show less

Région De Versailles, France

• Management of a team of 30 multilingual customer service agents.• Management of interface, software and payment feedback; • Optimisation of performance; • Information monitoring; • Resource planning;• Maintaining procedures in line with the quality system;• Team and individual development; • Organisation of meetings; • Implementation of business and company standards; • Recruitment.

Région De Versailles, France

• Management of the 5 teams of multilingual technical advisors in the customer service• Implementation of technical problem escalation processes• Implementation and monitoring of SLAs.• Implementation and management of quality • Development and integration of technical support KPIs; • Strategy and implementation of the Spanish and Russian service; • Integration of a new telephony system;• Performance optimisation;• Information monitoring; • Resource planning;… Show more • Management of the 5 teams of multilingual technical advisors in the customer service• Implementation of technical problem escalation processes• Implementation and monitoring of SLAs.• Implementation and management of quality • Development and integration of technical support KPIs; • Strategy and implementation of the Spanish and Russian service; • Integration of a new telephony system;• Performance optimisation;• Information monitoring; • Resource planning; • Recruitment and development of teams Show less

Région De Versailles, France

Managing the French Technical Support Team: Lead and optimize the performance of the French technical support team within the customer service department.Performance Optimization: Track and improve team efficiency, focusing on individual and team development.Queue Management: Oversee and manage the technical support ticket queue in France, ensuring timely and effective resolutions.Technical Issue Resolution: Monitor and address technical feedback from multiple channels (phone… Show more Managing the French Technical Support Team: Lead and optimize the performance of the French technical support team within the customer service department.Performance Optimization: Track and improve team efficiency, focusing on individual and team development.Queue Management: Oversee and manage the technical support ticket queue in France, ensuring timely and effective resolutions.Technical Issue Resolution: Monitor and address technical feedback from multiple channels (phone, forum, email, chat), ensuring customer satisfaction and issue resolution. Show less

Région De Versailles, France

Liaise with Vivendi Customer support vendorLiaise with developersEnsure Vendor SLA Launch support for Steam; Half-Life series; Counter strike;

Région De Versailles, France

Email support for all customer support requestsManage all escalation from level 1 customer support analystLaunch coverage for Encyclopedie universelle Larousse, le petit robert, Harrap's

Région De Paris, France

Customer support by phone emailLaunch coverage for Atlantis 2; Chine ; Pompei; Egypte

Maitrise, Développeur Intégrateur Web, Mention Très Bien

Web site: • Creation and update of different web sites • BVK / Au torrent / Equimer / Cyclodon / la dictée / Rheno / BCEOM Diplôme niveau.

Education record

Bac Professionel, Vente Action Marchande, Bac Pro