Sub Director | Delivery Manager | Head Of Mobile
I currently lead and establish an innovative strategy for team distribution, overseeing more than 170 collaborators, grouping, and specializing them by Workstreams. I implement and oversee a release area, facilitating the delivery and incorporation of new functionalities into the mobile application, encompassing 180 features throughout 2023. This includes migrating the SuperWallet application to SuperMovil and redesigning the new user experience for the money transfer flow within the mobile app, achieving a significant increase in Net Promoter Score (NPS) by +3.2%, surpassing the established targets for 2024 and reaching the highest recorded indicator to date.An agile process was implemented using Jira as the agile tool, resulting in improved understanding between the technology team and the business area. Thanks to this implementation, we gained clearer insights into business priorities and needs, allowing for greater alignment between both areas and a significant improvement in efficiency and results delivery.