Coordinate and manage staffing for the legal information unit's statewide public phone inquiry line, email inbox, and Ask a Law Librarian references service. Work on special projects as needed to facilitate access to legal information statewide.

Develop and deliver trainings on records management topics at meetings across New York state. Assist courts with any records issues that arise, including purging records, handling environmental problems, and managing historic records. Collaborate on special projects with Legal Information unit. Provide basic legal reference to the public via 1800-COURTNY phone line and question@nycourts.gov inbox. Manage book and e-book downloads from OCLC to UCS's Sirsi instance. Enter vouchers and purchase orders into State Financial System software.

Processed and described born digital and digitized records according to best practices. Managed MDAH social media presence on Flickr with weekly uploads and Facebook cross-promotion; increased Flickr holdings by 60% during tenure. Delivered digital records management training to local government employees.

Processed and described complex, multi format state government collections. Processed an average of 60 cubic feet per month, largely eliminating institutional backlog. Wrote original DACS-compliant finding aids and completed original MARC cataloguing for collections in KOHA. Maintained internal collection records in ISQL database. Performed basic conservation work on documents as needed, including dry cleaning, Japanese tissue mending, and custom encapsulation.