Christopher Lawrence Email & Phone Number

California, United States

San Francisco Bay Area

• Installed and maintained high-speed internet services for residential and business customers
• Conducted network installations, ensuring optimal performance and reliability
• Troubleshoot network connectivity issues, identifying and resolving technical problems promptly
• Collaborated with cross-functional teams to improve service delivery and customer experience
• Assisted customers with technical inquiries and provided solutions to enhance their internet experience
• Stayed updated on emerging technologies and industry trends to optimize network installations and service offerings

Pittsburg, California, United States

• Developed API scripts using Python for web scraping automations, extracting and processing data from various sources
• Create and maintain accurate product lists with descriptions and specifications for team reference
• Update customer accounts and information as requested, ensuring data accuracy
• Develop and execute content creation strategies, managing social media platforms
• Provide efficient and thorough customer support via email, chat, and phone using ZenDesk
• Collaborate with colleagues using Slack for effective communication

San Francisco, California, United States

• Install internet, video, and phone for small businesses and residencies
• Educate customers on the proper use of services and equipment, including modems, routers, switches, printers, channel lineups, and how to access online help
• Troubleshoot issues with hardware, connection, and software providing timely resolutions at customer residence
• Train new technicians in their first months in the field and mentor whenever needed
• Perform repair and maintenance on multiple services including video, data, and voice
• Adhere to industry-specific, local, state, and federal regulations, as applicable

• Assist with basic office troubleshooting of various software and hardware
• Support manager with administrative tasks
• Work cross functionally with warehouses to quality check inventory for daily route
• Adhere to Amazon safety standards and pass daily compliance checks
• Manage daily schedule and route to ensure all packages are delivered in a timely manner
• Assist other team members with delivering overflow packages, troubleshooting app malfunctions, and organizing routes

San Francisco Bay Area

• Shop in various stores throughout region
• Retrieve selected items/groceries for client and deliver them in timely manner
• Provide best replacement items if original item is out of stock
• Provide excellent customer service and proper assistance when needed

Newport News

• Sorting packages for delivery
• Verifying freight for delivery
• Loading trucks for the delivery of freight
• Scanning tracking information of freight to online tracking system

Williamsburg, Virginia

• Assisting in event setup around campus (setting up stages, chairs, sound equipment, etc.)
• Fixing broken appliances and furniture for students
• Assisting in the moving of furniture into students dorms
• Utilized appropriate safety equipment in the performance of work orders

Newport News, Virginia

• Stocking store shelves and placing extra inventory in top stock (order picker and forklift certified)
• Maintaining order of inventory
• Checking inventory and down stocking needed items
• Unloading trucks and palletizing freight by department
• Maintain clean and safe work environment
• Provide excellent customer service during day hours* Orderpicker and Forklift experience *

Williamsburg, Virginia

• Unloading freight from truck onto organized pallet and placing in receiving dock
• Applying label of correct storage location and quantity to pallet (merchandise)
• Transferal of freight into storage (forklift and electric pallet jack certified)
• Loading of inventory from storage onto trucks to be shipped to Wal-Mart stores
• Maintaining clean and safe work environment
• Provide basic maintenance to receiving equipment* PE and Forklift experience*

Newport News, Virginia

• Responsible for providing friendly customer service
• Keeping order in work environment
• Counting drawers, inventory/data input,
• Maintaining upkeep of store.
• Working headset and register, preparation and serving of foods and delicacies.
• Preparation and serving of foods and delicacies.