From 2019 to the present, I have worked in the BPO industry. I can honestly say that I'm having the time of my life providing excellent customer service. I've worked on a variety of accounts and have been promoted to the Escalations, Claims, and Supervisor lines several times. Knowing that Customer Service has given me patience and a desire to help has always been a great relief.
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Customer Service RepresentativeBuwelo BpoOlongapo, Ph
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Customer Service RepresentativeBuwelo Bpo -
Customer Service RepresentativeTaskus Feb 2024 - Aug 2024Pampanga, Central Luzon, PhilippinesI am a customer service representative specialized in handling inquiries for the food delivery campaign, trained to provide exceptional assistance and support. -
Transition AdvocateStericycle Sep 2023 - Feb 2024PhilippinesI was promoted to be a Transition Advocate to support all new representatives in their role as a line Supervisor in addition to my current role as an Escalation Manager with National/Hospital Accounts at Stericycle. -
Escalation ManagerStericycle Feb 2020 - Feb 2024PhilippinesStericycle is a Medical Waste Provider that works with both small and large hospitals. I am in charge of call escalation, billing, appointment scheduling, emails, and retention. After starting in customer service and working in the customer service small quantity line for 5 months, I was promoted to the Escalation Team.
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Sales SpecialistSaela Pest Control Feb 2020 - Feb 2021PhilippinesSaela Pest Control was formerly Edge Pest Control, a pest control company. I am in charge of inbound and outbound sales, billing, and appointment scheduling. I was also in charge of generating leads for potential customers and providing quality assurance for the audited calls. -
Claims ManagerSelect Home Warranty Jun 2019 - Feb 2020PhilippinesSelect Home Warranty is a Home repair company that offers several plans to be on warranty. I handle call escalations, billing and appointment setting. I was part of the Customer Service Line for 3 months after I got promoted to the Claims Manager team.
Ceejay Sapilan Education Details
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Metro Subic Colleges Inc.Direct Entry Midwifery -
Accounting And Business/Management
Frequently Asked Questions about Ceejay Sapilan
What company does Ceejay Sapilan work for?
Ceejay Sapilan works for Buwelo Bpo
What is Ceejay Sapilan's role at the current company?
Ceejay Sapilan's current role is Customer Service Representative.
What schools did Ceejay Sapilan attend?
Ceejay Sapilan attended Metro Subic Colleges Inc., Mondriaan Aura College, St. Joseph College Olongapo City.
Who are Ceejay Sapilan's colleagues?
Ceejay Sapilan's colleagues are Adrian Dela Cruz, Jordan Israel Benavidez, Diosephine Mata, Alexis Mae Galecio, Joy Mercado, Marc Rodelnard Hamili, Saldimar Lugtu.
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