Ceema Issa Email & Phone Number

Pittsburgh, Pennsylvania, United States

Promptly responding to customer inquiries via email, live chat, video, and phone.Liaising with colleagues or managers to find the best solutions to customers’ issues.Guiding product users through features and functionalities.Demonstrating patience and understanding to ensure customer satisfaction and resolve complaints.Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.Maintaining a polite, helpful, and professional manner at all times.Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.Familiarizing yourself with new products and services as they are introduced.Attending workshops and meetings as required.Respecting client confidentiality at all times.

Pittsburgh, Pennsylvania, United States

Displayed enthusiasm and knowledge about the restaurant's products.Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.Set tables according to type of event and service standards.Addressed guest complaints with staff and owner, implementing changes to ensure satisfaction.Routinely cleaned work areas, glassware and silverware throughout each shift.Immediately reported accidents, injuries or unsafe work conditions to manager.Developed and maintained positive working relationships with others to reach business goals.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.Provided friendly and attentive service.Inventoried and restocked items throughout day.Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.Carefully interviewed, selected, trained and supervised staff.Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.