Our primary service offering is to make cash deposits more seamless. In addition, we will also offer a range of payment services to cater to the needs of customers who prefer to make financial transactions with cash and credit cards.

• Develop strong professional relationships with all departments• Hold regular meetings with other departments to discuss operational concerns• Sit regularly with the business team to understand requirements and work on gaps

• Attend to tickets (email, calls) using Teams, Telegram, discord• Escalating issues to relevant departments via Jira.• Answer user inquiries regarding the project operation in order to resolve problems.• Create survey for new product development.• Train clients/Social media social media influencer on how to make registration and setup profiles on the platform through video presentation, emails and live chat.

• Research, resolve and respond to questions received via telephone calls and web-based chatinterface in a timely manner, in accordance with current standards for the company’s ITprojects.• Monitoring and working on tickets in the internal CRM system and internal tools.• Utilising resources such as Knowledge bases provided by companies business partners, internal software tools, websites and help desk tools to locate solutions to known problems.• Provide advice and training to users in response to identified difficulties by phone andelectronically using technical manuals, and other user guides.• Making changes and fixing user accounts through internal software in case of applicationfailure. • Troubleshooting different types of requests, related with applications on differentprojects.• Receive and incorporate feedback to improve personal and business performance.• worked various shifts to provide 24/7 coverage with team members. • The projects worked with required analytical thinking, ability to meet deadlines and willingness to take responsibility.

Operational Activities Monitoring and Controls:• Maintain relationship with clients• Conflict resolution with clients Rapport-building and listening to clients which led to customer retention• Fulfilled and exceeded customer satisfaction goals in a consistent manner• Updated status for purchased/processing orders on e-commerce platform, ticket based tasks.• Analyze existing client contracts for additional billing opportunities• Champion change and effectively manage the implementation of new ideas and continuous process improvement• Met the monthly minimum sales target of $30,000-$50,000 and personal highest sale of $300,000 in a month.Management & Leadership:• Managed 5 groups with 7 agents in a group and met each monthly Target.• Conducted Weekly training to improve productivity and commitment to friendly service.• Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.• Solving customer complaints and answering customers' questions.• Writing reports for senior managers.• Assisting with the selling of our products and services and assisting to maximize sales.• Providing sales staff with constructive feedback and assisting staff to solve customers' problems.• Maintaining positive customer relations.• Motivating the sales staff and creating an atmosphere of healthy competition among the staff.• Organizing team dinner/lunch to improve team building & Spirit

• Provided quality customer service to over 60 clients daily to build brand loyalty.• Identified customer needs through active listening techniques to initiate referrals to colleagues.• Reviewed customer profiles to find opportunities to upsell banking products and credit cards.• Achieved a 30% above average customer retention rate on cancellation calls. Offered advice and guidance in English .• Made over 40+ incoming calls daily and provided instructions for customers per training guidelines.• Provided excellent quality customer service by patiently listening and communicating company policies with empathy.• Maintained a positive attitude at all times in a fast-paced environment.• Received a positive feedback rating of 86% based on customer satisfaction surveys

• Report generation for Commissioner of finance, Accountant General's office and other relevant stakeholders in Cross river state.• Training of 18 district Water Board staff on how to use CRSGWaterBoard Enterprise Billing.• Escalating issues/tickets to team leader.• Maintains knowledge of technology innovations and trends

Hosting of Facebook page and Instagramplan upcoming projects