Clement Efio-Ase Email & Phone Number

Nigeria

Our primary service offering is to make cash deposits more seamless. In addition, we will also offer a range of payment services to cater to the needs of customers who prefer to make financial transactions with cash and credit cards.

Vilniaus, Lithuania

• Develop strong professional relationships with all departments
• Hold regular meetings with other departments to discuss operational concerns
• Sit regularly with the business team to understand requirements and work on gaps

Zug, Switzerland

• Attend to tickets (email, calls) using Teams, Telegram, discord
• Escalating issues to relevant departments via Jira.
• Answer user inquiries regarding the project operation in order to resolve problems.
• Create survey for new product development.
• Train clients/Social media social media influencer on how to make registration and setup profiles on the platform through video presentation, emails and live chat.

Wilmington, DE 19801, United States

• Research, resolve and respond to questions received via telephone calls and web-based chatinterface in a timely manner, in accordance with current standards for the company’s ITprojects.
• Monitoring and working on tickets in the internal CRM system and internal tools.
• Utilising resources such as Knowledge bases provided by companies business partners, internal software tools, websites and help desk tools to locate solutions to known problems.
• Provide advice and training to users in response to identified difficulties by phone andelectronically using technical manuals, and other user guides.
• Making changes and fixing user accounts through internal software in case of applicationfailure.
• Troubleshooting different types of requests, related with applications on differentprojects.

Kyiv City, Ukraine

• Operational Activities Monitoring and Controls:
• Maintain relationship with clients
• Conflict resolution with clients Rapport-building and listening to clients which led to customer retention
• Fulfilled and exceeded customer satisfaction goals in a consistent manner
• Updated status for purchased/processing orders on e-commerce platform, ticket based tasks.
• Analyze existing client contracts for additional billing opportunities

Kyiv City, Ukraine

• Provided quality customer service to over 60 clients daily to build brand loyalty.
• Identified customer needs through active listening techniques to initiate referrals to colleagues.
• Reviewed customer profiles to find opportunities to upsell banking products and credit cards.
• Achieved a 30% above average customer retention rate on cancellation calls. Offered advice and guidance in English.
• Made over 40+ incoming calls daily and provided instructions for customers per training guidelines.
• Provided excellent quality customer service by patiently listening and communicating company policies with empathy.

Cross River, Nigeria

• Report generation for Commissioner of finance, Accountant General's office and other relevant stakeholders in Cross river state.
• Training of 18 district Water Board staff on how to use CRSGWaterBoard Enterprise Billing.
• Escalating issues/tickets to team leader.
• Maintains knowledge of technology innovations and trends

Hosting of Facebook page and Instagramplan upcoming projects

Bachelor'S Degree, Computer Science, Total Grade 90%. Over 75% Of Grades Are "Excellent" , No Satisfactory.

Activities and Societies: Career Speaker Debate Team Organised the first english conference for the students in computer science.

High School

Activities and Societies: Jet Club, Football Team