Catherine Graham Email and Phone Number

I am managing a range of technical and administrative work engaged in the delivery of repair and alteration projects for landlord owned postal facilities in a given geographical location. I am providing technical advice, and assistance to team leaders, contractors, and subordinate staff.

• 4/2/2018 Became the administrator of HVAC work orders for the entire USPS program• Liaison for USPS Project Managers to ensure the objectives of the program and the contractual obligations of the client are met.• First point of escalation for work orders that impact budget or schedule and relay any issues to clients as applicable.

I volunteer with various non-profit organizations

•Allocated over 200 loan assignments to mortgage retail underwriters daily•Monitored mailboxes to ensure adherence to queue prioritization•Completed daily attendance for 100+ underwriters

Performed various duties for the administrative and engineering staff.•Packed and archived 587 boxes in 4 months, 3 months ahead of schedule.•Copied documents and CAD drawings. •Binded proposals for clients.

Set up files, uploaded documents, and maintained Sure Close records. Recorded all closings and settlements and distributed checks. Provided office management to the Broker.•Restructured bill paying process to achieve 100% on time payments.•Learned industry computer programs in one week.•Assisted Trainers with manuals and class schedules.

Provided information via telephone about products and services. I helped input international and domestic orders and obtained details about complaints.•Attained designation as certified sewing expert for In Stitch’z™ line.•Developed military paper line that used up discontinued colors that reduced extra inventory and saved money.•Boosted customer approval by creating a spreadsheet to identify discontinued colors that matched current colors.

Coordinated and managed projects ranging from $100 to $500,000 for public works facilities. Allocated facility space, maintained building standards, and oversaw construction projects. •Reduced dependence on outside consultant by 20% doing CAD work and using existing in-house furniture.•Accommodated significant increase in production (over 100 work orders) when group downsized by 75%.•Nominated for The Employee Award for Excellence in 2004 which recognizes individuals and work… Show more Coordinated and managed projects ranging from $100 to $500,000 for public works facilities. Allocated facility space, maintained building standards, and oversaw construction projects. •Reduced dependence on outside consultant by 20% doing CAD work and using existing in-house furniture.•Accommodated significant increase in production (over 100 work orders) when group downsized by 75%.•Nominated for The Employee Award for Excellence in 2004 which recognizes individuals and work groups for exceptional performance throughout the year. Only 8% of City employees were nominated that year. Show less

CAD Drafter (ON Semiconductor)Operated AutoCAD to produce designs, working drawings, charts, forms and records. Visited job sites to compile measurements as necessary.•Coordinated training for 90 employees to confirm observance of safety regulations.•Reviewed with the Fire Chief 30 site evacuation maps and updated them to guarantee employee safety.•Trained HAZMAT team member.Space Planner and Plant Specialist (Motorola SCG)Performed CAD services for layout of offices… Show more CAD Drafter (ON Semiconductor)Operated AutoCAD to produce designs, working drawings, charts, forms and records. Visited job sites to compile measurements as necessary.•Coordinated training for 90 employees to confirm observance of safety regulations.•Reviewed with the Fire Chief 30 site evacuation maps and updated them to guarantee employee safety.•Trained HAZMAT team member.Space Planner and Plant Specialist (Motorola SCG)Performed CAD services for layout of offices and assigned cubicles to employees to maintain space allocation. Compiled and maintained building procedures for employee information.•Instructed 3 secretaries on office procedures and policies to ensure consistency.•Conducted moves of 50 people or more during 2 building start ups.•Known as “The Jill-of-all-Trades” due to my vast knowledge and history of the building.Facilities Administrator (Motorola SPS/COM 1)Evaluated incoming service calls and dispatched assignments to the appropriate facilities personnel.Processed payroll information for 20 employees and reviewed for accuracy. Coordinated phone installations and repairs for new employees. Stocked and maintained office supplies in order to offer a neat and organized workplace.•Distributed and maintained 75 two-way radios for the site for better employee communication.•Learned Micro Station (CAD) functions to help space planners and CAD operator. •Organized cubicle keys and serviced cubicle locks to provide security over 80 cubes. Show less

(Motorola MIMS)-Maintatined HR link between Arizona and Florida -Assembled and edited monthly reports from various departments and distributed them to management staff-Processed payroll information and reviewed for accuracy-Tracked all purchase invoices-Planned and coordinated employee functions-Coordinated management travel arrangements to the parent company