César Guzmán Email & Phone Number

Monterrey, Nuevo León, México

Assigned directly with Google account to attend the support of the GCP product in the infrastructure environment. Attending P4, P3, P2, and P1 priority tickets, analyzing the reported issue to meet with the SLA of the case and creating new processes for handling P1 priority cases and being part of the select group for blue and yellow customers. Mastery Yellow Belt for GCE and Google Certified Associate Cloud Engineer - ACE

Monterrey, Nuevo León, México

Administration of 162 Citrix farms, about 3,000 servers. Managing Citrix Presentation Server 4.5, XenApp 6.0 Update of rollups (Hotfix), debugging and user profiles configuration of Policies in Citrix Consoles Delivery Manager.Administration of virtual machines, clone VMs, Install and configure OS. Manage ESX Host, Resource Pool and Clusters. Monitoring performance and resource allocation, LUN and Datastore.Addressing tickets on faults, quickly detect the issue, apply workaround to minimize failure and then can deliver the final resolution. Handle OnCall with their SLAs. Deliver RCAs (root cause analysis), managing Continuous Improvement Project.

Monterrey, Nuevo León, México

Management of all CEMEX servers which include web applications. Applications updates. Create new websites. Solve server incidents. Console of Services, COM +, Task Manager, Event Viewer. Servers Monitoring (100% CPU, processor, RAM.) Installing patches. All Windows Server 2000 and 2003. Management of the Tool CMDB- HP OpenView Service Desk. SharePoint 2003 Implementation (collaboration sites, lists, aspx pages) Migration to the 2010 version install it on a staging server (testing environment). And CITRIX Tools Console, Licensing Console, CITRIX Printing Tool, Stress Printer)