Chad Harrington Email & Phone Number

Austin, Tx, Us

San Jose, Ca, Us

Senior Group Manager for the State and Local Government, National Security Group, Federal Civilian, and Department of Defense for consulting and success organization and services delivery teams. Develop and lead a diverse team of technical project managers, infrastructure architects, and software developers in consulting and services delivery. Foster a culture of high achievement, high performance, personal development, and customer-centricity to deliver product value for clients. Set clear goals, standards, methods, and practices that align team objectives with company strategy, and drive success through software development and delivery. Build and maintain strong client relationships, acting as a senior point of contact for risk mitigations, escalations, issues, and conflicts. Establish best practices, continuously improving processes for efficiency, quality, and customer satisfaction. Collaborate with sales, product, and support teams to ensure cohesive, client-focused service delivery. Manage P&L, including budgeting, forecasting, and financial performance to ensure profitability, roll up to senior services leaders, VP and above. Oversee efficient service delivery, implementing metrics to drive continuous improvement and high standards.

San Jose, Ca, Us

Lead and develop a diverse team of technical project managers and oversee the Project Management Office for professional services for the State and Local Government, National Security Group, Federal Civilian, and Department of Defense services delivery teams. Increased Adobe Services revenue by 20% by driving additional sales across strategic accounts. Achieved 20% higher project completion rates by implementing Agile Framework and improving product development cycles through retrospectives. Managed a portfolio of 30 complex software projects simultaneously, with a total budget of $20 million annually. Drive and execute Adobe Services engagements, project teams, delivery, and align to meet customer value commitments and PS service revenue targets. Own revenue management, including forecasting and alignment with finance for invoicing project accounts. Increased client satisfaction scores by 15% through enhanced service delivery strategies and surveys to identify areas for improvement.

San Jose, Ca, Us

Vertical Leader for Public Sector business overseeing project escalations, services delivery, and client success for the State and Local Government and Federal Civilian consulting and services delivery teams. Implement solutions for clients leveraging Adobe Experience Manager, Analytics, Campaign, and Target technologies. Partner with internal, onshore, offshore, and partner resources responsible for delivering SaaS and Enterprise software, as well as implemented solutions over Cloud solution with advance security requirements such as FedRAMP. Oversee client onboarding, staffing, engagement, and software development. Manage project forecast and revenue commitments for the business. Improved project delivery times by 15% through optimized resource allocations and streamlined agile methods. Actively managed or oversaw the delivery for up to six concurrent projects with a combined budget of $12million in annual services. Primary point of escalation for software implementation issues and lead and guide to troubleshoot issues to resolution.

San Diego, California, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Dallas, Texas, Us

Little Rock, Ar, Us

Bachelor Of Arts - Ba, Liberal Arts With An Emphasis On Mis And Economics

Master Of Business Administration - Mba