Created and conducted new customer service training and leadership development for all distribution centers across the United States.-Streamlined internal training capacity and progress in addition to significantly maximizing time utilized assessing individual project plans through the creation of a team project management database.-Create and facilitate a myriad of effective employee learning programs and opportunities, leading content distribution and training within virtual learning environments, micro learning, knowledge articles, job aides, and traditional classroom setting based on individuals' needs and goals.-Liaise between stakeholders and other subject-matter-experts to maximize all internal processes throughout the development and delivery of a variety of learning and development programs.-Design a myriad of practicum-based assessments that accurately mirrored learning outcomes so performance metrics garnered from individuals is relevant and timely.-Train employees addressing and resolving any issues or inquiries to maximize employee performance of all organizational deliverables.-Develop and direct the execution of the Lean training program, creating engaging content and communicating information to over 300 global supply chain employees to maximize their understanding of content present and its integration into the operational framework.

Served as a mentor to distribution employees, ensuring they received pertinent information and training to maximize the client experience and retention with the organization. Facilitated consistent and timely communication with all vendors to ensure the maximum amount of inventory was present to mitigate and prevent excess, unnecessary costs from accruing. Supervised over 200 seasonal and full-time employees throughout the holiday season, delegating executive functions and responsibilities to maximize the performance of organizational KPIs and deliverables.• Implemented new, modern warehousing and distribution hardware and software across all United States and Canada locations via proactive needs assessments and collaboration with external suppliers (JDA, 4Sight, Kiva, Honeywell, and QC Software). • Led trainings concerning software implementation across United States and Canadian sites, communicating pertinent information and resources to maximize employees’ adoption of all hardware and software to support central objective performance. • Improved overall organizational productivity continuously throughout tenure, participating in and facilitating Kaizen events to ensure that all employees received pertinent and up to date information concerning organizational procedures, policies, and best practices.• Directed Direct Fulfillment Operations, analyzing organizational needs to develop effective internal strategic planning necessary to maximize sales and revenue generation with the organization.• Documented all processes (including standardization) concerning all standard operating procedures to maximize consistency within the overall organizational and operational framework across locations.

Enhanced sales associates’ productivity via effective leadership, facilitating a continuous presence throughout the store. Enhanced customer satisfaction through the provision of prompt communication that addressed and aligned with customers’ needs. Managed all employees present, assessing environmental needs and communicating necessary objectives to promote a cohesive and positive store experience for all customers. • Designed strategic planning and development programs for all department managers, evaluating and determining gaps in departments’ abilities to maximize revenue and the client experience.• Communicated all strategic planning in a collaborative and positive manner to all department managers, maximizing their reach and ability to implement feedback into daily operations. • Facilitated diverse training opportunities for all employees rooted in their strengths and areas of improvement to maximize the customer experience while promoting employee retention with the organization. • Received the Employee of the Quarter Award three times for consistently exceeding expectations and providing effective contributions to the business in both short- and long-term capacities.

-Customer Service-Staff scheduling-Dept Manager Development

-Customer Service

-Filled in for Regular teacher on Long Term basis-Worked with At-Risk Students

-7th Grade Texas History-Developed original classroom training and engaging materials-Created lesson plans for Honors and Inclusion students-Sponsored fundraising activities for student field trip-Monitored At-Risk students-Partnered with parents to achieve student success