Cameron J. Email & Phone Number

Omaha, Nebraska, United States

• Be one of the main points of contact for our clients by providing technical support to our clients as well as 3rd parties for our clients, addressing inquiries, and troubleshooting issues via phone or through Jira.
• Collaborate with our development team to investigate and resolve any major software issues to ensure we maintain the highest level of product quality and customer satisfaction.
• Analyze engagement metrics and usage data to assess client satisfaction and identify opportunities for product adoption and improvement, collaborating with account management teams to drive customer success initiatives.
• Help develop and maintain support documentation, both internally and externally.
• Utilize basic SQL queries to extract relevant data from databases, user behaviors, and system performance to help with decision-making and problem-solving.

Assisted lead videographer in filming everything from preparation, first look, guests, ceremony and reception Head videographer would pick my shots over his own in some cases.Directing wedding participants for artistic shots.

Omaha, Nebraska, United States

• Maintained and updated claim files in accordance to state regulations.
• Negotiated fair and equitable settlements for clients.
• Investigated each claim with a high attention to detail to determine how claim should be processed.
• Maintained positive relationships with various stakeholders to effectively handle claim.

Trained to handle phone calls (inbound and outbound) and chats in a remote, call center environment. Calls were to assist with customer transactions or transfer to licensed brokers.

Omaha, Nebraska, United States

• Helped design student loan payment plans that best fit clients’ needs.
• Informed clients on best practices when managing student loans
• Assessed high value accounts with debts exceeding $50,000 to determine the best payment strategy for them.
• Assisted up to 40 or 50 clients each day.
• Input client feedback into daily workflow to make the process as smooth as possible.

Omaha, NE, United States

• Provided high-quality customer service to optimize customer purchasing and payment process.
• Initiated inventory control measures to sustain stock levels and helped to order new inventories.
• Managed and maintained displays as indicated by planograms, end caps, and bulk stack instructions.
• Educated customers on available product options to meet and exceed guest experience.

Lincoln, Nebraska Metropolitan Area

• Maintained clean and sanitary working station for guests.
• Handled transactions for guests.
• Promoted a positive guests experience with prompt service.

Omaha, NE, United States

• October 2014-January 2018
• Helped with the planning and set up of banquet events in a team focused environment.
• Engaged with guests to ensure everything was held to a quality standard.
• Served food for guests in a smooth and timely manner.

Bachelor Of Arts - Ba, Psychology

Education record