Leading the Rackspace Email business unit. We're on a mission to be THE premiere affordable business-class email solution.Lucky to be surrounded by a passionate team of world-class Rackers who are Fanatical about their customers.

Oversee product strategy for Hosted Email at Rackspace.

After leading the charge for the last 8 years, I have moved aside to let exceptional people steer Skill Capped into the future. My new role with the company is to help shape the high level strategy and planning.

Overall Experience: - Founded SaaS E-Learning platform for Gamers - Skill-Capped.com - 100% Bootstrapped from pre-revenue to 7 figure annual revenue - Managed core full time team of 12 and dozens of outsourced and freelance contractors at one time - Responsible for overall company direction with an emphasis on product management/innovation and marketing - Experience with project management software such as JIRA, Confluence, Trello, Pivotal Tracker, Meister Task and Liquid Planner - 8 years of experience creating, prioritizing and managing requirements, Epics and user stories for software development and design teams - in house and outsourced - 7+ years experience with Agile and Scrum methodologies - Limited HTML, CSS and SQL experienceChief of Product - Beginning January 2014, I managed the research, validation, roadmap, design and development requirements, marketing and customer experience for the MVP of our second site - Worked with two in house developers, and an outsourced front end firm and designer to complete product launch - Grew revenue from 6 to 7 figures between September 2014 and December 2016 focusing on KPI’s such as MRR, Monthly Active Users, user engagement and LTV - Continued to add/remove features and products based on consumer research and metrics - Oversaw a major redesign based on user feedback and market trends - increased engagement by 30%, LTV by 20% and conversion rate by 10% - Managed two junior product managers

Launch - 2010 - Founded software company and bootstrapped our MVP to launch - Conducted the initial market research and validation through qualitative and quantitative methods necessary to launch the MVP of Skill-Capped.com - Derived our product roadmap for launch collaboratively with our CEO and development and design team - Continuously worked with development team, users and CEO to ensure a strong product launchUsing Scrum methodology, I managed and prioritized the launch requirements, epics, user stories and acceptance criteria for the team - Outcome: Grew our company from $0-$150,000 from March to December, focusing on metrics such as new monthly signups and month over month retentionProduct and Feature Development and Optimization | 2011-2013 - Continued regular customer and non customer research as well as following market trends to enhance our current offering and build upon it - From ideation to optimizing customer experience, I was the product manager for every new feature or product added to Skill-Capped.com’s platform - Focused on KPI’s such as traffic to site, conversion rate, customer LTV - Product Manager for an entire site redesign in mid 2012 - Grew Skill Capped from $150,000 to $600,000 from 2011 to early 2014

Leading a team dedicated to building a human experience with a focus on growth, identity, payments, and product security.

Building social as it should be.

One of two Product Managers hired at Block.one to bring Voice.com to market, and own the roadmap for early growth.

Product team for Cloud Office at Rackspace. I am ultimately responsible for the Fanatical Experience millions of users have across our web apps, including Webmail, Control Panel, and our billing system. - Define the roadmap for our products through customer and interdepartmental research and development. - Oversee UX and design for products and features - Break down initiatives and projects into consumable pieces for the development teams. - Be the product/customer voice for all development teams, available to answer any questions about requirements or unforeseen development complications. - Manage products and features across the product lifecycle, within a multi billion dollar company. - Work across the company with a variety of stakeholders to assure a Fanatical Experience for our customers, including Support, Sales, Marketing, Finance, and a variety of business units.

Work hand in hand with the Sr. Product Manager for the Rackspace Email & Apps Control Panel & Billing System. - Assist in defining the roadmap for our products through customer and interdepartmental research and development. - Help craft the UX and design for products and features - Break down initiatives and projects into consumable pieces for the development teams. - Be the product voice on the development team, available to answer any questions about requirements or unforeseen development complications. - See products and features from conception to release within a multi billion dollar enterprise.