As a leader of a team of expert network engineers, I foster a culture of empathy and collaboration to achieve ambitious goals. We're responsible for developing global standards and knowledge management systems that support capacity programs and new product introductions, ensuring the delivery of a reliable, cost-effective, and scalable network for our global customer base. My leadership approach involves empowering team members, actively listening to their perspectives, and creating an environment where everyone feels valued and supported. This results in a high-performing team that consistently delivers exceptional results, exceeding expectations in supporting capacity programs, driving process improvements, and optimizing resources.

Responsible for monitoring a state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Manager, I manage a team of Data Center Technicians and oversee the quality deployment of server hardware and components and take charge of complicated issues.Go to person for escalations, resolving conflict between team members and cross-functional teams.Iterate/Improve on global processes.Responsible for the management and implementation of multiple projects for my team.Ensure data center related priorities are consistent with company objectives.Oversee the computing hardware and networking operations of a data center site.Hire, coach and develop a team of employees and technical staff to meet objectives.Work with others (cross-functional teams) to set and implement short term and long term strategy for the site. Identify problems and create solutions for computing and network architecture.

In this role, my duties ranged from the physical deployment of data center-related technology to working closely with the various stakeholders. It was up to me and my team to ensure that our goals, missions and projects were successfully delivered, and, more importantly, that they were repeatable across our global array of data centers. Project managed large local and global initiatives.Advanced understanding/experience of hardware architecture, maintenance and repair. Advanced level Linux skills, including installation, systems administration and troubleshooting; advanced networking knowledge, including topology and protocol understanding.Experienced understanding and executing oral and written instructions and learning via training documentations and presentations. I was able to communicate clearly and transparently, keeping the right people informed of relevant issues.Strong people and communication skills, with experience as a team, project or technical lead.Worked extensively on data center server and networking hardware and has a solid understanding of the infrastructure at a high level.Showed respect towards Googlers and worked as a team member, collaborating and partnering with others to resolve conflicts or address an issue. I was able to adapt to changes in a dynamic work environment.Contributed and lead efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.Lead complex troubleshooting and resolve critical or escalated technical issues over a significant population of affected equipment.Helped test and troubleshoot new complex server hardware components and designs.Configured and troubleshoot Linux OS related issues on servers. Participated actively in on-call rotations to support our data center infrastructure.Lead and took part in the development and of processes and documentation for new areas of work or knowledge. Mentored, trained and guided new team members.

Helping create Automotive documentaries.

Provide world class HP-UX and Linux support for internal and external HP customers. System Recovery of down enterprise HP-UX and Linux servers. System Administration Support for LVM, Service Guard, operating system upgrades, patch installs and networking assistance.

Provided third-level operating system support for over 300 Windows NT servers.Set up and maintained Lotus Notes databases for several HP departments (1997-2000). Assisted international offices with various Windows NT issues.Created detailed documentation and reports used to analyze system histories and uptime, serving NT, MPE and HP-UX teams.Interfaced with remote managers and acted as the Team Lead in Atlanta.

Responsible for all areas of NT and MPE/iX operating system support.Managed a team of five third-shift employees, supervised work and helped create developmental plans. Recognized for problem-free operations, and by employees for an effective management style.

Provided third-level support for over 200 NT servers and 150 MPE/iX servers during third shift and weekends. Assembled and configured over 140 NT servers for deployment in North and Latin America. Setup and maintain Lotus Notes databases for five HP departments (1997-2000).