As member of the Public Sector division of the Professional Services team at Akamai, my goal is to ensure that our Federal, State, and Local government and education institutions can look at us as the best tool in their arsenal for ensuring their applications remain not only available, but run at their peak performance with the utmost security. I work with my customers across a large range of categories, including web performance solutions, global application load balancing, DNS-based… Show more As member of the Public Sector division of the Professional Services team at Akamai, my goal is to ensure that our Federal, State, and Local government and education institutions can look at us as the best tool in their arsenal for ensuring their applications remain not only available, but run at their peak performance with the utmost security. I work with my customers across a large range of categories, including web performance solutions, global application load balancing, DNS-based solutions, web application firewalls, and custom-tailored enhancements to provide increased flexibility for the ever-growing web presence our government agencies require.I also am assisting with various training efforts in my role, including mentoring new hires to ensure they get a quick ramp up into our current product offerings and become functional members of the team in short time. Along with this, I work on an internal team to help provide scripting and tool development to improve team workflows and provide better information in a more automated fashion. Show less

I work within the Public Sector division, assisting primarily Civilian, State, and Local level government agencies improve the performance, security, and reliability of their websites and web applications. I primarily build configurations for these websites and web applications, including features such as web caching, web applications firewalls, global load balancing, DNS and DNSSEC configurations, and other business and mission specific logic. I provide my recommendations to the team and… Show more I work within the Public Sector division, assisting primarily Civilian, State, and Local level government agencies improve the performance, security, and reliability of their websites and web applications. I primarily build configurations for these websites and web applications, including features such as web caching, web applications firewalls, global load balancing, DNS and DNSSEC configurations, and other business and mission specific logic. I provide my recommendations to the team and customers alike and am on the lookout for performance and security improvements across the board for our customers. Show less

Provide highest level of technical support for clients through tickets. Create scripts to help improve the efficiency of the Support Department. Provide training to lower level technicians to improve knowledge for Support Department. Write knowledge-base articles laying out many of the different policies, guidelines, and expectations for the Support Department. Install, optimize, and maintain a variety of server software on both Linux and Windows servers. Write resource articles for clients to… Show more Provide highest level of technical support for clients through tickets. Create scripts to help improve the efficiency of the Support Department. Provide training to lower level technicians to improve knowledge for Support Department. Write knowledge-base articles laying out many of the different policies, guidelines, and expectations for the Support Department. Install, optimize, and maintain a variety of server software on both Linux and Windows servers. Write resource articles for clients to use for common issues. Research and test new software and hardware implementations for web hosting applications. Assist in lower level ticket queues when volume increases. Provide internal assistance to worldwide team for more difficult technical issues. Maintain my own set of projects within the 3rd Level team though project management application. Work in the office and remote as required. Show less

Provide technical support for clients primarily through tickets. Assist with live support (phone calls and live chats) when support volume increased. Provide advanced assistance with managing cPanel and Plesk web servers. Perform one-on-one training with technicians to improve skills of team. Monitor servers through in-house monitoring system to maintain optimal operating conditions. Install, configure, and maintain common server applications for both Linux and Windows. Optimize server… Show more Provide technical support for clients primarily through tickets. Assist with live support (phone calls and live chats) when support volume increased. Provide advanced assistance with managing cPanel and Plesk web servers. Perform one-on-one training with technicians to improve skills of team. Monitor servers through in-house monitoring system to maintain optimal operating conditions. Install, configure, and maintain common server applications for both Linux and Windows. Optimize server installations (Apache, MySQL, DNS, PHP). Show less

Provide first line of technical support for clients via tickets, phone calls, and live chats. Troubleshoot basic issues with Linux and Windows based web servers. Attend training to improve performance and proficiency with web server technology.

Provide assistance in open lab environment for students in Introduction to Computer Science courses. Assist with assignments involved Microsoft Office applications (Word, Excel, Powerpoint, Access), as well as with creating websites using basic HTML.

Assisted in annual IT hardware and software refreshes. Assisted Senior System Administrator in deploying datacenter infrastructure. Tested instructional technology applications prior to deployment. Assisted in deploying desktop machines to schools throughout the district.