Celedonio Lagrimas, Csswb Email and Phone Number

Responsible for making sure that services are being seamlessly delivered to the clients. Leads projects teams (functional and technical resources), rectifying reliability issues, monitoring progress, tracking KPIs, and managing monthly contracted hours.- Consults with and provides advice and guidance to clients on how to unlock value from the NetSuite Solutions based on a thorough understanding of strategies, challenges and long and short term goals- Applies agile techniques to drive functional and technical roadmaps for client’s NetSuite solutions- Leads and motivates multi-faceted teams to ensure focused delivery of client’s priority change initiative- Manages engagement financials, ensuring expected business outcomes are achieved within the allocated subscription hours and agreeing and confirming approvals for extensions when required- Reports and communicates hours usage and delivery outcomes, striving to highlight and remove blockers on priority deliverables- Develops long-term sustainable relations with partners and internal stakeholders - Works with a variety of clients, from those with newly implemented base solutions to the large, multi-national strategic accounts

Provides all levels of administration and management services to support a highly reliable and secure application environment and acts as subject matter expert (guru). Involved in all aspects of the implementation process to train users, design workflows, increasing utilization, researching and resolving issues, assisting in outlining and implementing enhancements in the NetSuite application.Responsibilities:- Perform day-to-day administration and monitoring of the NetSuite system- Fully document and maintain existing and new customizations and workflows- Perform Release Preview business process testing for ongoing NetSuite upgrades- Develop, test and deploy NetSuite customized processes, system modifications, while Implementing policies, procedures, workflows, protocols, roles, and guidelines to ensure data integrity and compliance- Lead and perform User Acceptance Testing (UAT) for all use cases and coordinate UAT sessions and sign-off- Provide NetSuite consulting expertise utilizing industry experience, business analysis, best practices and logic to facilitate complex requirements- Work alongside different teams to understand business processes and requirements; translate the business requirements into workflows and custom records/processes- Ensure system compliance with Company policies, procedures and protocols for system standards, customizations and changes- Go to person supporting all NetSuite users across different countries and external affiliates - by troubleshooting and quickly resolving issues with the system and integration elements as they arise and when necessary coordinate with NetSuite support on issues that cannot be resolved internally- Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards- Manage data import, data cleansing, de-duplication, and data maintenance efforts- Create informative dashboards, saved searches and reports

• Provide Customer Relationship Management (CRM), Administration and Customization solutions to NetSuite Customers for the following modules:1. Sales Force Automation2. Customer Relationship Management3. Marketing Campaigns4. Email Infrastructure5. Sales Forecasting6. CSV Imports/Exports7. Email and Marketing Template Creation / HTML8. Roles and Permissions9. Form Customizations10. Outlook Integration• Provide recommendation on client’s process and workflow relative (but not limited) to Sales Forecasting, Customization of forms, Sales Force Automation, Lead nurturing and Marketing Campaigns. This includes overall review of client’s existing process flow and suggesting alternative process (if necessary) to fully maximize NetSuite’s CRM system.• Assist users in setting up Marketing Campaigns, starting from the creation of the template, to creating and selecting the target group/recipients using specific criteria depending on the requirement of the user.• Assist users on creating custom records, customizing forms to fully personalize and make it more direct (only include fields that are needed and make the forms more efficient for the user).• Customization of User Roles and specify permissions needed and set specific restrictions to records, transactions, forms and reports.• Document and report errors in the system/application and coordinate with QA and Developers to provide fix for the defect. Reports to Product Management client’s enhancement request. • Document and justify the business need of product enhancements for user's needs.• Identify, investigate and analyse business processes, procedures and work practices to ensure proper issue resolution.• Create user and training documentation (new features, updates or refresher) and conducting formal training classes.• Coordinate with product developers on all issues (system defects/enhancements) and provide feasible alternate solutions to users.• Create and publish knowledge base articles.

• Handles complex and priority cases escalated to the team.• Point of contact with customer through resolution. • Respond to customer inquiries on product functionality and request for new feature.• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.• Performs highly complex troubleshooting and analysis.• Reviews and/or authors solutions or knowledge-based articles.• Actively works with Quality Assurance/Development Team to keep priority defects moving.• Show interpersonal skills and technical product knowledge and expertise as these are critical to responding to daily customer-centric activities.• Troubleshoot problems with malfunctioning software applications and recommends corrective action.• Document customer information recurring technical issues to support product quality programs and product development.• Create Knowledge Base articles for scenarios, cases and/or solutions that are not yet available on the database.Areas of Expertise:- Administration (Roles and Permissions, Outlook Integration)- SuiteBuilder (Custom Forms, Custom Records, Custom Fields)- Support Management (Case and Issue Management, Knowledge Base Articles)- Customer Relationship Management (Handling Lead, Prospect and Customer Records)- Marketing Automation (Creating Custom Marketing Templates and Sending of Bulk Emails through Marketing Campaign)

• Provide both free and paid support to clients calling in with concerns.• Help with the initial install of newly-purchased software and/or assist in upgrading data as well as providing solutions to program-level and networking issues.• Deciding the most suitable path to resolution by gathering important data such as error codes. This ensures that we don’t only resolves issues, but do them in the least amount of time possible.• Diagnose issues with their company data to determine suitable path to resolution.• Engages customer to see if they would also purchase upgrade or add-ons to their software for the benefit of their business.• Designated to track call IDs of misdirected and transferred calls by the team on a regular basis during a work day.• Designated to track tardiness of each member of the team to help maintain good team attendance.• Also designated as the team’s organizer for team buildings, outings, etc.

• Provide over-the-phone technical support for DSL and Home Networking customers.• Provide troubleshooting for laptops, pc’s and home networking equipment as stated by the scope of support for the line of business.• Ensure quality of service by resolving customer’s connectivity problems either over the phone or by forwarding them to the correct departments once all troubleshooting steps have been exhausted (dispatch, MCO, modem replacement).• Weekly coaching sessions with supervisor and QA’s also ensure that the scorecards are monitored and that quality is kept in check.

• VB.Net, FoxPro, C++, Computer History, Computer Basics• Provide training and motivate the students in various aspects in the field of Computer Studies• Work with students who are studying for a degree to improve their knowledge skills• Develop an instructional plan (course outline or syllabus) for the courses I teach and ensure it meets college and department standards• Plan lessons and assignments• Assess students’ progress by grading papers, tests (written and actual exams) and other work• Teach computer fundamentals for CS/IT and non-CS/IT students

• Perform as a programmer by developing programs as assigned/requested by a particular department.• Assist students during enrollment as an adviser and encoder.• Modify/check students’ addresses to ensure and maintain the accuracy of data which are used in/ mailing computerized grades and memorandum.• Changing of student’s subjects due to dissolved and revised subjects.• Assist and encode in the creation of questionnaire for the computerized departmental exam to ensure accuracy and confidentiality of data.• Print student adviser slip as per requested by the student.• Generates/prints class records and tally sheets per college.• Designated as school’s graphic artist to create posters, tarpaulins, leaflets, etc.• Perform other duties, which may from time to time be assigned by the CTC head and the school president.