Celena Chavez Email & Phone Number

New York, New York, United States

Jimmy Choo USA, Executive Assistant to the President, Americas, Sample Sales Operations Manager, New York March 2021 – Present· Responsible for scheduling, organizing, and managing the president’s high-volume calendar, resolving related conflicts and competing demands, proactively managing commitments with internal and external participants.· Manage complex calendars, schedule, and prioritize meetings in a way that promotes productivity and efficiency· Organize, prioritize, and appropriately handle time sensitive, confidential information and ensure action required is addressed in a timely manner· Organize domestic and international travel and itineraries· Develop and maintain strong company-wide relationships, primarily inclusive of Direct Leadership Team Executives· Coordinate meeting needs (A/V support, conference call dial-ins, printed documents, computer access, etc.) and confirm locations, attendees, and times for all scheduled meetings · Answer and filter incoming and outgoing calls, correspondence and responds independently · Compile and organize documentation for review and approval · Manage preparation and submission of expense reports and invoices · Perform complex and confidential administrative responsibilities, ensure effective execution of all other ad hoc projects and duties assigned · Plan and Support event planning for key company events, conferences, and activities· Manage US + Canada Sample Sales; generating $7+ Million in revenue this fiscal year.· Oversee front/back of house operations, quality control, inventory, pricing, leasing and vendor contracts and insurance, and staff recruitment, scheduling, and payroll.· Office + Facilities Manager, NY Corp Office · Notary of Public, Aftersales Management for Regional repair center, Retail Ops Vendor management

New York, New York, United States

Serve as the primary Customer Services + Aftersales Management contact for the Americas. Deliver daily recap of customer service + aftersales claims to Global Teams. Communicate with and support all US + CA Managers + Sales Teams to ensure clients and all claims are quickly responded to. Autonomously make decisions regarding client service + aftersales claims resolution. Manage Aftersales Portal, maintain efficiency and timeliness of repair processes and claim status. Provide Aftersales Portal training to all US & CA Managers and Sales Teams. Point of contact for Regional Repair center and manage component requests for non-store related claims. Administrative support for HERO and TULIP programs retail launch. C0-manage bi-annual sample sales with CFO generating 2 million + in revenue. Manage quality control, inventory, pricing of product. Manage lease and vendor contracts for location. Supply orders, showroom set up, temp staff recruiting.

Support the Executive Assistant to President, USA. Provide administrative support to all internal executives and departments. Manage calendars, event arrangement, prepare reports and financial data. Supervise vendor selection and purchasing processes for NY corporate office as well as all 37 JC boutiques and distribution warehouse. Create new vendor accounts and manage all supply orders and distribution for new store openings. Manage and final approver of all front and back of house supplies for NY Corp Office + all JC boutiques. Manage NY Corporate showroom during Market/Press Day/Investor events.

New York

Successfully Manage Yoga, Dance & Fitness Studio, increasing sales by more than 50% through exceptional service, staff, and value. Plan and manage significant projects and develop marketing campaigns to increase promotion of business and services. Accountable for payroll, general accounting, and full profit & loss. Recruit, hire, supervise, schedule and motivate staff of 13 plus. Investigate and resolve service complaints ensuring customer satisfaction and repeat business.

•Specialize in Men’s Tailored Clothing and Sportswear sales. Client Lead with 6 out of department’s “Top Ten” client list.•Exceed all sales goals and account quotas, selling over $960k in first year trending one million in sales and averaging 8+ new accounts monthly.•Surpass performance/development quarterly reviews and ratings•Department mentor for training all new hires. Including POS/Systems training.•Department Loyalist Leader. Take part in monthly meetings with higher management focusing on marketing strategies for new accounts and loyalist programs

•Achieved #1 sales performer in childrenswear and ranked #26 overall top sales company wide exceeding all quarterly and yearly sales goals and quotas•Collaborated with management and buying team regarding product, pricing, availability, shipment dates, and customer call-outs•Established and maintained extensive client book to ensure brand loyalty

•Inputting data, office errands, internship and alumni updates•Scheduling appointments and assisting students register and find information•Held accountable for organizing and delivering confidential records•Created official documents and letters and assisted with administrative tasks