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Celene Fraticelli is listed as Operations | Program Manager | SQL | Data Analytics at MongoDB, a company with 2417 employees, based in Temecula, California, United States. AeroLeads shows a work email signal at alteryx.com and a matched LinkedIn profile for Celene Fraticelli.
Celene Fraticelli previously worked as Operations Specialist at Mongodb and Program Manager at Alteryx. Celene Fraticelli holds Bachelor Of Arts - Ba, English from University Of Hawaii At Manoa.
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AeroLeads found 1 current-domain work email signal for Celene Fraticelli. Compare company email patterns before reaching out.
Passionate Program Manager skilled in aligning business strategy and objectives with project and program management paradigms for optimal operational impact and resource efficiency. Results-focused team leader driving innovation, data analysis, and strategic planning.Subject Matter Expert in optimizing business processes through workflow analysis, redesign, and technology solutions to streamline operations.Notable Impacts:• Leveraged Salesforce, Snowflake, SQL, and Alteryx to build reports and automate processes, reducing manual efforts for the Support Experience Team by 50%.• Developed cost-effective processes with cross-functional collaboration, creating an SOP using Confluence and Lucid Chart, resulting in a 40% reduction in customer issue resolution time.• Automated customer support case monitoring using Alteryx, Snowflake, and Salesforce, achieving 92% SLA compliance in Q3-Q4, compared to 79% in Q1-Q2.Core Leadership Skills:• Championing innovative solutions for increased efficiency and productivity.• Streamlining customer onboarding and support experiences for higher satisfaction and retention.• Developing cost-effective processes through collaboration and escalation procedures.• Swiftly identifying and resolving underlying issues to maintain project success.• Promoting knowledge exchange among teams for continuous improvement.Core Program Management Competencies:☀️ Reporting & Analytics☀️ Tech Tools & Solutions☀️ Program AdministrationStrategies for Effective Program Management:▪️ Clear Program Objectives▪️ Stakeholder Engagement▪️ Technology and Tools▪️ Communication and Reporting▪️ Risk Management▪️ Training and Skill DevelopmentTechnical Tools:▪️ Atlassian Cloud (Confluence, JIRA)▪️ Smartsheet▪️ Asana▪️ Monday.com▪️ Microsoft Excel▪️ SharePointExperience with:☀️ Agile Methodologies☀️ Structured Query Language (SQL)☀️ Salesforce (Service Cloud, Reports, Dashboards)☀️ NetSuite☀️ Data Analysis☀️ Project Management Tools
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Responsible for ensuring operational excellence and efficiency in the delivery of global technical support services. Collaboration with leadership to optimize processes, overseeing program management, KPI monitoring, and policy compliance. Additionally, engaging with various organizational levels to prioritize customer satisfaction and operational.
Broomfield, Colorado, United States
Effectively collaborated with Customer Success Management, Customer Support, and Technical Account Management teams to streamline customer onboarding, resulting in 35+ successful onboarding experiences for B2B, B2C, and B2G customers, representing over $1 million in support services.Generated qualitative and quantitative reports using Salesforce.
Carlsbad, California, United States
Transformed team collaboration and productivity as a monday.com administrator by customizing and configuring features, boards, and workflows, resulting in a 30% increase in task completion rate and a 20% reduction in project turnaround time. Streamlined operations by implementing Monday.com's automation capabilities, saving an average of 15 hours per week.
Other employees you can reach at mongodb.com. View company contacts for 2417 employees →
Timothy Marc Choo
Colleague at Mongodb
Singapore, Singapore
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CS
Charlotte Stimpson
Colleague at Mongodb
Towcester, England, United Kingdom, United Kingdom
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AV
Anton Volov
Colleague at Mongodb
Dublin, California, United States, United States
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Dhanush Pathania
Colleague at Mongodb
Gurugram, Haryana, India, India
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LR
Luciana Rubio
Colleague at Mongodb
Bangladesh, Bangladesh
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TS
Toufik Sabouni
Colleague at Mongodb
Germany, Germany
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MM
Mohansingh Mohan
Colleague at Mongodb
Jaipur, Rajasthan, India, India
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JK
Jessie Kistler
Colleague at Mongodb
New York, New York, United States, United States
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JB
Jamie Barger
Colleague at Mongodb
Pensacola, Florida, United States, United States
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AB
At Bro
Colleague at Mongodb
Gujarat, India, India
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Quick answers generated from the profile data available on this page.
Celene Fraticelli works for MongoDB.
Celene Fraticelli is listed as Operations | Program Manager | SQL | Data Analytics at MongoDB.
AeroLeads has found 1 work email signal at @alteryx.com for Celene Fraticelli at MongoDB.
Celene Fraticelli is based in Temecula, California, United States while working with MongoDB.
Celene Fraticelli has worked for Mongodb, Alteryx, and Firstwatch.
Celene Fraticelli's colleagues at MongoDB include Timothy Marc Choo, Charlotte Stimpson, Anton Volov, Dhanush Pathania, and Luciana Rubio.
You can use AeroLeads to view verified contact signals for Celene Fraticelli at MongoDB, including work email, phone, and LinkedIn data when available.
Celene Fraticelli holds Bachelor Of Arts - Ba, English from University Of Hawaii At Manoa.
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