Celest Hoo Email & Phone Number

Hitachi Systems Digital Services (Malaysia) Sdn. Bhd. (HiSys-DI-MY) are entering into a business integration with Hitachi Sunway Information Systems Sdn Bhd (HSS) effective 1st January 2020.

Selangor, Malaysia

• Generate sales among client accounts, including up-selling and cross-selling• Forecasts and tracks client account metrics• Develops and maintain long-terms relationships with accounts• Identifies opportunities to grow business with existing client and establishes new client

Kuala Lumpur, Malaysia

• Service existing partners, obtain orders, and establishes new account • Reviewing my own sales performance, aiming to meet or exceed target given• Identify business opportunities and target markets• Make initial customer contact through visit or calls

• Service existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing potential sales outlets and other trade factors• Maintains professional and technical knowledge by attending educational workshop, go for certification exam• Keeps management informed by submitting activity and results report, such as weekly activity report

• Develop new channel sales strategies and business development initiatives• Assist in cultivating new relations and/or collaborating with prospective channel partners and maintaining close relationship and/or collaboration with existing partners• Assist in increasing the Company’s partners to enable the achievement of the Company’s sales target• Carrying out presentation and/or prepare reports to and for the senior management officers of the Company in respect of any findings and/or results achieved in relation to any of the work scopes• Managed to hit above annual sales target for the year 2012 thus doubling the annual sales target for the present year

 Assisted the club manager to ensure smooth operation throughout the day Planned and coordinated customer marketing activities and retention programs to encourage more customers joining the club Developed and executed club events and promotional activities , positively represented the club, as an ambassador to alumni prospective customers at the events Maintained database of partnerships, businesses and contacts. Update SMS list and call customers daily Assisted club manager in all report and letter writing and preparations of paperwork where applicable

Cyberjaya

Handled inquiries for credit card products and programs information Process credit card’s customer maintenance enquires trough vision plus system Gather customers information and co-work with operational side for fulfilling customer needs Handled customers complaint and provide feedback to management to further improve credit card customer service experience Followed up customer request and getting back to them within a day Actively taking part in the organizing committee to organize functions for festive seasons, farewells, etc. Prepared customers complaint report for group discussion to further improve the service Our customer service operate on 24/7 basis where I also work night shift on job rotation each month.