Administrative Assistant
Current-Processed clients' request for certification of fire rated products.-Maintained 253 clients' information on routine inspections and surveillance tests, in adherence with company policies.-Conducted client calls on a daily basis, communicating with customers on how to submit necessary documentary evidences.-Managed complaints by having physical meetings with clients and coming up with concrete plans, such as timeline for clients to receive fire rated certifications, so as to placate clients.-Arranged 253 clients' routine inspections by sending mails to remind clients and company's inspectors to schedule inspections.-Cleared backlog of over 50 companies with lapsed annual inspections by reminding clients to arrange for inspection or terminating the Certificate of Conformity.