The staffing specialist is a front-line member of the recruiting team responsible for accounts payable management, the recruiting process for internal medical leadership, internal medical staff, and administrative positions, and administrative aspects of job posting in ATS and recruitment advertising.

The Pre-Boarding Coordinator is a Front-line member of the Recruiting team responsible for administrative aspects of the medical staff and administrative pre-boarding process. The process ensures a new provider is set up to fully function on their first day. Under general supervision and guidance of the pre-boarding lead, recruiter, manager and clinical stakeholders performs the duties of the position

• Triaged complex and routine referral for Care Management and Care Coordinator team• Triage point person for the Foster Care, Care Coordinators • Manage/Coordinate POM Campaigns for FC BHSO and IMC• Delegate and assign task/cases for Care coordinators to perform outreach• Upload/Document data for Critical Incident Reports• Assisted management with operational process improvement• Provided feedback to help streamline workflow process• Assisted with Project management• Provided weekly data productivity measures for Care Coordinators

• Assisted management with operational process improvement, designed workflow changes, resolved issues, provided feedback and made recommendations for streamlining department objectives• Coordinated surgical procedures, urgent and complex appointments• Built, maintained, and adjust seven provider schedule templates 90 days to provide patient access to care• Obtained procedure prior authorization and biologic medication prior authorization• Coordinated, planned and publicized Melanoma Monday, Dermatology Clinic’s free annual skin cancer screening• High level of responsibility for assuring revenue capture in the range of $150,000-$250,000 a year• Reviewed budgeted visits vs actual visits and work closely with Clinic manager and Dermatology Medical Director to meet or exceed fiscal year budgeted visits• Utilized electronic medical records systems which include Epic, Orca, and Mindscape.• Independently prioritized various task’s while maintaining quality of work for; in baskets, phone calls, faxes and request from providers• Processed high volume of incoming and outgoing referrals for medical triage review • Scheduled and managed patients care for Contact Dermatitis Clinic patch test series• Strong customer service skills with effective communication in a culturally sensitive manner when interacting with patients, providers, and co-workers• Assist with new staff orientation, train new program coordinators and PSS staff• Knowledgeable of hospital policies and procedures, insurance coverage requirements including third-party payer, and reimbursement procedures

Responsible for training of new employees. Able to meet and exceed expectation of collecting patient account balance monthly goal of $9,000. Handled on average 40-80 calls in a given day. Able to meet expectation of holding down 5% telephone abandonment rate per month. Performed responsibilities of scheduling and confirming patient appointments for 8 medical providers. Prepared and maintained patient charts in an organized manner. Processed incoming and outgoing communication and correspondence to ensure proper distribution of information. Worked hands on with clinic coordinators on special projects, which included, MyChart, billing retention, scheduling advocacy, chart prep, referral coordination and back office facilitator. Performed duties of obtaining referrals, 30-day referral tracking and pre-certifications of patients

• Scheduled and registered patients for primary care providers and specialty clinics• Verified patient insurance coverage utilizing EEV• Updated and modified patient information and demographics• Created self-referrals for specialty clinics• Utilized encounter methods or in-basket to send and receive staff messages to clinics• Guided patients on proper care of service based on their symptoms and needs• Managed high-volume workload within a fast paced environment• Handled on average 60-80 calls in a given day