Prepared and served hot and cold drinks such as coffee, tea, and specialty beverages, focusing on quality and customer experience. Cleaned and sanitized work areas, utensils and equipment. Described menu and suggested products to customers. Worked within a team to provide great customer experiences.

Responsible for on course safety of guests. Gave an orientation on the company’s safety protocols prior to each tour. Maintained an entertaining running narrative and dialogue throughout the tour while connecting with guests. Safely lead large groups of guests through a physically demanding 3-hour zip line course multiple times a day. Performed technical rescues in accordance with our Emergency Action Plan per ACCT requirements, when deemed necessary. Continuously managed the guest’s harnesses and equipment ensuring their safety up to 60 ft. As a lead guide, I was responsible for the safe breaking of guests and positioning them on the platform. Operated heavy braking systems as lead guide.

Produced quality beverages such as coffee, Italian sodas, and teas. Worked as a team lead stocking fridges, food, cleaning work areas, and had creative freedom to make daily drink specials on signs to draw guests in. Described menu items to customers and gave advice on what they were looking for. Created a fun and fast paced environment for myself as well as customers. Had creative freedom to make daily drink specials on signs to draw guests in. Trained and filled in for multiple roles including hostess, event coordinator, cashier, and food service.

Greeting customers as the main point of contact for questions and updates regarding vehicle repairs. Created files and worked with insurance companies to approve repairs and timelines by providing needed documentation through CCCIS. Acted as liaison between customers and staff, providing product/services information, answering questions, creating appointments, answering emails and phone calls, and resolving any emerging problems that customer accounts might face with accuracy and efficiency.