Telecom Manager
Held various management positions within the wireline side of the company. As Outside Plant Construction Manager, oversaw the fiber optic (FiOS) build within my geographic area of responsibility spanning 250 square miles and consisting of 12 municipalities. Held status update meetings with municipalities for the fiber project underway and ensured that traffic control and construction set-ups followed OSHA and city requirements. Maintained tight project completion timelines. Also responsible for maintaining the copper network through contractor support and in-house technicians. Evaluated the performance of 5 direct reports. As Buried Service Wire Manager for the entire southern California Verizon company, oversaw contractors and 6 direct reports and their teams in the installation of the fiber optic service drop to meet customer due dates for FiOS service. Through my leadership, increased the region's service order commitments met through timely and consistent drop installs. As FiOS Installation and Repair Manager, oversaw all customer service installs and repair within my district of operations. Evaluated the work performance of 6 direct reports. As interim district manager, re-structured the organization, combining two zones of operations into one big one and breaking out the teams by skill-set. This change reduced trouble in the network and restored the chronic out-of-compliance customer due-date. As manager of high capacity circuit orders and repair for small to mid-size businesses, met an average of 98% of orders met and and provided team support for repair round the clock.