• Make timely decisions and hit all milestones to achieve on-time settlements.• Work closely with loan officers and customers immediately after application appointments to obtain all required 3rd party verifications and other supporting documentation needed for submission to underwriting.• After loan approval; work proactively with each borrower upon loan approval to obtain documentation, review and ensure they meet underwriting conditions. • Ensure all underwriting and closing conditions are cleared to meet Settlement Readiness.• Ensure loan file is delivered to the Centralized Loan Closing Department free from errors and oversights.• Communicate frequently with customers throughout the entire homebuilding process.• Set accurate expectations for the customer to eliminate any surprises throughout the process.• Keep loan officer, branch management, our home building partner and Centralized Loan Closing Department updated with all pertinent new information regarding loan decisions and customer communication.• Ensure customers are satisfied with the timeliness of their loan decision and experience during the final weeks leading up to settlement. • Responsible for owning and managing a pipeline of customers, meeting each customer’s expectations of great service from application through settlement.

Sales & Marketing Administrator for the Washington West Division of Ryan Homes• Research and Complete VA Plans and Specs for Appraisers• Weekly Traffic Report• Monthly Competitive Reports• Weekly Pricing Memos• Customer EMD Tracking and Processing• Sales Invoice Coding• Coordinate Model Home and Community Maintenance with Vendors• Sales Contest Promotion and Tracking• Quarterly Safety Updates• Manage Website Updates• Work with Marketing to Create Community Specific Marketing Material• Post/Manage MRIS Listings• Create/Manage Sales Team Schedules• Special Projects for Management; New Community Prep, Community Launch, Rendering Photos for Developer’s Setup, etc.• Manage Sales Events• Create SMR/SA New Hire Packets• Coordinate Secret Shops for Sales Representatives• Sales Expense Report Approvals• Model Home Security Management• Maintain Community Contact Lists

Responsibilities • Manage all website content, client information/requests, and office paperwork for filing • Create all packages and pricing for inquiring clients • Handle all expense reports, accounting and tax filing deadlines • Schedule, create design plans, organize, set up, run, and tear down all company/client events • Vendor relations liaison • Corporate training manager • Responsible for all customer and employee engagement Accomplishments Inspired Events is a locally owned small business and I am the manager of all day to day operations. I'm responsible for generating all incoming revenue and for providing customer service along with all event plans and design ideas to all clients. Skills Used Leadership, enthusiasm, dedication, hard work, entrepreneurial spirit, event management and design expertise, customer service, accounting, continued learning management.

• Integral part of Capital One's campus recruiting team as the face of Capital One to our candidate community. • Responsible for facilitating candidate interview days along with managing pre/post interview day activities; while strengthening business partner & candidate relationships and ensuring data integrity.• Serve as primary scheduling contact for candidates and internal clients.• Negotiate times and schedules to organize candidate interviews.• Escort candidates through the selection process.• Partner with recruiters to ensure flawless execution of the interviewing and hiring process.• Plan and execute company events throughout the recruiting and hiring process.• Build and maintain strong relationships with senior managers, executive assistants and administrative professionals.• Manage confidential files and other privileged information in a professional manner. • Oversee travel details and communications between candidates, recruiters and our travel partner.• Prepare various materials, reports and files for interviews and consensus meetings.

• Client advisor, relationship specialist, & account manager providing numerous types of life & health insurance, along with savings & annuity options/services for all of your life and retirement planning needs.

Human Resources Generalist and Benefits Administrator for 350+ employees.• Responsible for all on-boarding processes and procedures. Coordinate travel arrangements for all new hires. Orchestrate and lead New Hire Orientation weekly. Complete E-verify for all new employees. • Salesforce and Paycom accounts administrator for all employees. Maintain and update all personnel files. Facilitate leave requests. Process all employee terminations.• Hold primary responsibility for maintaining company compliance with all laws; such as, I-9, affirmative action, EEO, COBRA, FMLA, and health care reform.• Primary point-of-contact for all benefits administration for the employee population. Facilitated the company’s annual Open Enrollment process. Manage all benefits enrollments, terminations and changes, and investigate claims issues. • Audit, reconcile and submit all benefits invoices to Finance & Accounting department for payment.• Provide all Payroll preparation in HR related areas; such as, benefits effective dates, benefits changes, and correct withholding amounts and placement for all employee benefits and 401K’s.• Handle all routine quarterly reporting and create all HB1 employment verification letters for employee travel.• Process all employment verifications for mortgages, child support requests, and job seekers. • Aid in performance management reviews and ratings on annual evaluations.• Support company-wide corporate learning, training and development through contributing to policy maintenance according to the Employee Handbook, and process tuition-assistance requests. • Assist on all marketing, communication, and facilitation of upcoming training and development events sponsored by HR & Corporate Learning.

Procurement Agent for a “Special Group” within Boeing Infrastructure Services, supporting hundreds of customers on multiple government contracts and in various locations.• Daily responsibilities included retrieving purchase requests from SAP, conducting market research on requested products/services, competing purchases among suppliers and negotiating for best pricing, reviewing terms and conditions with suppliers, scheduling and conducting job walks for service contracts, creating purchase orders in SAP to complete procurement of goods, creating service contracts in SAP for the performance of work on site, completing purchasing documentation for packages up to $100K, and ensuring shipments to customer sites. • Process expediting reports to identify late deliveries and resolve problems with shipping or faulty merchandise.• Partnered with Finance dept. to retrieve credit memos and resolve problem invoices and outstanding open commitments with vendors. • Engaged in consistent communication with customers, suppliers, and supply chain personnel to verify requirements and ensure the accuracy of all purchases from the start of processing until delivery. • Operated as representative on the Continuous Improvement and Safety committees. Conducted procedural process improvement analysis within my Procurement group and provide process improvements through synthesizing with Enterprise perspective/procedures to increase large scale, interdepartmental efficiency.

Business Development (BD) Analyst and Staffing Coordinator for Boeing Infrastructure Services, supporting new business proposals and contracts within the Intelligence Community; Human Resources Staff Analyst acting as assistant to Senior Human Resources Manager for special projects and initiatives.• Responsible for policy and directives execution coordination and compliance on all Boeing personnel and staffing data provided in new business proposals.• Researched and compiled security and staffing requirements/info in order to recruit for and fill contingent job positions on proposed new business ventures. • Structured Interview panel coordinator and member for all contingent hires on new business proposals.• Managed multiple SharePoint sites and all related documents, as well as database project management and tracking tools to develop proposal timelines and deadlines for 50 members of the BD team.• Coordinated proposal reviews at each milestone, and other events, ensuring that all logistics and details were successfully executed.• Provided daily management of the business development team’s calendars and presentation preparation for each milestone reached along the proposal timeline, proposal document printing and preparation, new team-member account creation requests, corporate credit and travel accounts, and submitted expense reports.• Assisted in the creation and facilitation of contract mandated Customer Service, Ethics, and Process Improvement Training for approx. 100 members of the Finance and Procurement functional enterprise teams.• Participated in the establishment of various Boeing “Well Being”, team building, recognition, and training initiatives for 100+ members of enterprise teams, in order to maintain a healthy office environment and staff.• Community Outreach team member: each quarter, the outreach team teaches Michael Lunsford Middle School students about real life applications of Math and Science, while encouraging them for the future.

Event manager and customer service representative for the JD Hill Auditorium & associated conference rooms, as a representative of the Media Services Center, within the National Reconnaissance Office (NRO).• Consulted with clients about event needs, coordinated and provided A/V support for events such as promotions, retirements, training sessions, conferences, all-hands meetings, and parties for all military, government and contracting staff employed with the NRO Collected/organized event files. Converted video and PPT files for various operating systems. Utilized multi-media communication through operating the sound board along with other A/V media and computer operating systems on the auditorium stage for events and conferences. Conducted weekly training sessions on SmartBoard software.• Created/delivered service level agreements to customers prior to events to confirm terms and conditions; consequently responsible for maintaining customer project sheets for service requests and product pick up, in the project tracking database, to ensure deliverable media schedules were met.• Researched and compiled data for weekly event and deliverable media metrics from hundreds of personnel conducting events with Media Services at the NRO, for management analysis.

Conference Support team member and Office Aid for the JD Hill Auditorium & associated conference rooms within the National Reconnaissance Office (NRO).• Gathered, managed and operated under customer requirements to set customer appointments with multiple conference rooms and venues. • Worked to help organize customer events, set meetings, select event menus, place catering orders, prepare rooms and ensure all necessary equipment was present and operating properly for meetings and events.• Managed phones, complied metrics and did copying, collating, faxing, filing among other office tasks.