Support and administration of existing servers and workstations, switches and routersConfigured all hardware, peripherals, services, settings, Active Directories and storage devicesPerformed regular security monitoring to identify possible intrusionsResponsible for backup operations for file and data systems Accountable for support and creation of site to site VPN connections from a Cisco ASA platform to multi-vendor VPN peers at healthcare facilitiesProvided tier II and tier III support assistance to the RAPID helpdesk staff to investigate and troubleshoot issuesSetup, repair and recovery of all B2B connectionsUpgraded and configured system software that support ECC core applications operational and project needsAssisted in maintaining data center environment and monitoring equipmentLead project manager on extranet connection circuit builds to various Medicare host systemsTech support for workstation hardware and software upgradesConfigured all new hire and termination of employees laptops, printers and phone systemsWorked with senior team to implement Hyper V 2012 R2 virtualizationCreated documentation for security and physical policy and proceduresSet up a standard email policy for employeesResponsible for RAPID healthcare operational costs

Network monitoring of Microsoft workstations and servers, Cisco switches and Juniper routers to mitigate network outagesActed as first line defense to resolve network and system problems to resolve transmission issues for primary and secondary network failuresReported and ticket creation of severity types to the appropriate departmentsMonitored network devices and the overall network health and performanceCreated DNS entries for servers and workstations

TekMark Global Solutions/Frontier Communications 2015 - 2018HSI/NGB Migration Network Engineer III Next Gen Migration Project work updating Frontier Communications network to the Next-Gen broadband routers. Groomed ATM, ATM to Ethernet network VLAN conversions for subscriber traffic involving hardware and network circuits. Contributions to pre-migration design planning, configuration changes on equipment and network path post-verification. Built x-connects, re-direct traffic routing and service instances across MPLS L2VPN/AMT VP/VC path connections. Converted traffic from single-tag to double-tag on various DSLAMs, converting A2E (ATM to Ethernet), and re-routed traffic to the next-gen routers. Maintenance of the LAN/WAN infrastructure including offsite administration and support, migration, scheduled maintenances, configuration and troubleshoot activities utilizing various LAN/WAN site networks for physical and logical builds or modifications. Worked closely with L1 field technicians to re-home both dynamic and static subscribers along with configuring management for DSLAMs. Implemented changes during maintenances window and trained new employees on process and procedures. Actively turned up new hardware for new T1, DS3, OC3, OC12, GE and 10GE circuits.

• DSL Broadband network administration• Remote access configuration for network issues and internet connectivity• Static and dynamic builds for customer account configuration• Built point-to-point over Ethernet and RBE profiles• Provisioning and troubleshooting support for field technicians, customers and third party customer support• Creation of tickets and resolutions for open tickets for Remedy ticketing system • Configured ATM networks for Cisco and Redback DSL routersDevicesDSLAMs - Adtran 11x, TA11x, TA12x, TA3000, TA 5000, Paradyne 88x, Calix, Lucent, OccamATM - Adtran 5000, Alcatel, Cisco IGX, Lucent CBGX, Trunk PortsBRAS - Alcatel-Lucent 7750, Cisco 7200, Cisco 10k, Redback

Telecommunications EngineerDay-to-day administration of Cisco IPT and all components associated with Call ManagerSystem administration of Cisco Call Manager 4.2, Cisco Unity voicemail, and Unified Messaging platformsGlobal Applications Engineer/Quality Assurance Engineer Tested and configured new software products for user desktop environmentSenior Software Administrative AnalystResponsible for Novell NetWare v4.0/Windows 2000 NOS AD creation of users, groups, templates, group memberships, roles, file and directory file rights and client issuesResponsible for GroupWise/Exchange administration for mailbox, resources, external account setups, archiving and mailbox moves PC Support Specialist/Service DeskProvided floor and telephone support for MS Office, MS Exchange and PC support