Celeste Bratton Email & Phone Number

Danville, Virginia Area

I count and dispense medications to patients as well as adjust current profiles and new prescriptions as needed.

Danville, Virginia Area

In this position, I monitor busy states and work flow such as Lunch and Meeting statuses in accordance to call queues and client demand. I plan schedules for call center agents to accommodate for said queues and demand along side agent desires and availability.

Danville, Virginia Area

In this position, I was a mentor to new hire agents just coming to the floor. I answered various questions about Verizon Wireless procedure and policies, as well as provided emotional support for when our agents handle more difficult customer scenarios.

Danville, Virginia Area

I was a chat agent for the client Verizon Wireless. I spoke with two customers at a time about various account inquiries and issues such as plan changes, device upgrades, and right sizing based on customer usage.

Lynchburg, Virginia Area

ResponsibilitiesI answer telephone calls for Comcast customers. I Wireless gateway troubleshooter. I've also worked with the X1 Platform on cable, telephony, and hardwired internet services.AccomplishmentsI've earned respect from all management teams. I have good call quality scores, and compliance. I've obtained great active listening skills, time.

Altavista, VA

ResponsibilitiesI seated customers and took their orders. I rang tickets up and handled money. I maintained the cleanliness of the dining room at all times. AccomplishmentsI was the only waitress there that lasted as long I did. I earned respect from all of my management team, but in the end the owner got to me. he has quite the temper, and called us.

ResponsibilitiesIn this position I maitained the cleanliness of the store floor, and back work-room. I also picked up slack from other misc employees: stocking, bringing in shopping carts, running a register, and handling money.AccomplishmentsI was complimented on my work consistently.