Celeste Bratton Email & Phone Number

Danville, Virginia Area

I count and dispense medications to patients as well as adjust current profiles and new prescriptions as needed.

Danville, Virginia Area

In this position, I monitor busy states and work flow such as Lunch and Meeting statuses in accordance to call queues and client demand. I plan schedules for call center agents to accommodate for said queues and demand along side agent desires and availability.

Danville, Virginia Area

In this position, I was a mentor to new hire agents just coming to the floor. I answered various questions about Verizon Wireless procedure and policies, as well as provided emotional support for when our agents handle more difficult customer scenarios.

Danville, Virginia Area

I was a chat agent for the client Verizon Wireless. I spoke with two customers at a time about various account inquiries and issues such as plan changes, device upgrades, and right sizing based on customer usage.

Lynchburg, Virginia Area

ResponsibilitiesI answer telephone calls for Comcast customers. I Wireless gateway troubleshooter. I've also worked with the X1 Platform on cable, telephony, and hardwired internet services.AccomplishmentsI've earned respect from all management teams. I have good call quality scores, and compliance. I've obtained great active listening skills, time management skills, and change adaptive skills while on the job.Skills Used Great Active Listening Skills, Time Management Skills, and Change Adaptive Skills, Customer Service Skills, Communication Skills, Fast Paced Environment

Altavista, Va

ResponsibilitiesI seated customers and took their orders. I rang tickets up and handled money. I maintained the cleanliness of the dining room at all times. AccomplishmentsI was the only waitress there that lasted as long I did. I earned respect from all of my management team, but in the end the owner got to me. he has quite the temper, and called us names. and insulted us in a way that was incredibly uncalled for.Skills UsedCustomer service skills, Good communication skills, Money handling experience

ResponsibilitiesIn this position I maitained the cleanliness of the store floor, and back work-room. I also picked up slack from other misc employees: stocking, bringing in shopping carts, running a register, and handling money.AccomplishmentsI was complimented on my work consistently.