License 220/440 Insurance Representative, for Homeowner's Insurance company, Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfactionProcesses transactions relative to client filesUtilizes software to track, gather information, and answer inquiriesAssist clients in making policy payments and billing questionsProvides training and assistance to team members when requested by supervisorRemain up to date on procedures and insurance knowledge to assist callersOther duties as assignedSubject Matter Expert, for Inbound Retail Operations for Medicaid Line of Business; addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to the specific issues involved. Assists all other employees with guidance in how to resolve member's Complaints and needs related to Medicaid and Long Term Care benefits. Also, presently I serve as a Covid-19 Concierge Team Specialist, assisting members with issues related to testing, vaccinations, transportation and community services. Train employees in perfecting Quality Assurance measures and resolution processes.
