Celeste Concha Email & Phone Number

Coaches the Restaurant Manager in operational execution Approves store performance in all Key Result Area and follows through action plans put in placeCollaborates with Restaurant Manager in the achievement of FSC, sales, profit and people development goals of the storeCommunicates and implements changes in Franchise ManagementProvides guidance and financial tools to help Restaurant Manager manage profitabilityFacilitates the monthly review and KPI analysis of business performance of the storeMonitors requisition of the store especially on Repairs and Preventive Management

Gives internal sales target of the storeEnsures the implementation of Marketing and channel initiatives at the restaurantControls/checks Food and Paper requisitionMonitors manager productivity and effectivenessAnalyze customer complaint trends and develops action plans to mitigate issuesPrepares/approves the talent supply plan for the storeMonitors stores opening and target sales achievementConducts performance evaluation of managers

Makes a positive first impression: smiles, eye contact, tone of voice and thank youResponds to customers with an appropriate sense of urgencySuggests products, combos or appropriatelyPrepares each product to ensure that the Tim Hortons quality and value standards are met.Always follows Tim Hortons standards and guidelines when preparing product for our customerEnsures proper use of supplies and equipment while preparing the productPrepares soups, sandwiches and bagels.Follows proper hand-washing techniquesFollows the practice of clean as you go

Bachelor Of Science, Commerce

High School

Elementary School