Project Technical Assistant
Current• Monitored IVR phone system. • Monitored and Update Salesforce. • Provided training and mentoring of new employees. • Managed assignment of minor working papers to team. • Provided end to end application process of working minors including employer registration, caregiver's approval, and application status. • Provided technical support for online applicants, minors, caregivers, and employers including password reset, application error correction, merger and removal of duplicate applications, general data entry. • Provided general customer service, problem solving, and inbound calls.
May 2023 - Present
