Project Technical Assistant
Current- Monitored IVR phone system.
- Monitored and Update Salesforce.
- Provided training and mentoring of new employees.
- Managed assignment of minor working papers to team.
- Provided end to end application process of working minors including employer registration, caregiver's approval, and application status.
- Provided technical support for online applicants, minors, caregivers, and employers including password reset, application error correction, merger and removal of duplicate applications, general data entry.