Leading the team on Desktop Publishing and Language Production for a worldwide organization that serves over 80 languages. Manages projects from $300k and upwards.

- Managed 50+ projects across all digital channels including web, email, social media, language production, and e-learning of varying lengths of time and difficulty- Maintained budgets of over $100,000 on projects and provide meaningful updates to project managers, clients, vendors, and other stake holders- Managed and create vendor relations to provide positive experience with both the client and the vendor in projects- Set and maintain timelines for each individual project - Provided complete and accurate project scopes to vendors for bidding and planning out the project- Conducted weekly meetings with clients to check progress and troubleshoot through any problems- Worked closely and directly with the client to produce quickest turn around for idea to current project status- Performed and master KPI's to keep workflow moving and delivering products in timely manners- Built client and vendor trust by open and frequent communication- Problem solved when issues arose in project timeline by identifying errors and provide solutions

- Organized and directed 10-12 email campaigns concurrently for the largest email subscription of 3 million- Planned and executed email marketing for over 30+ events annually- Strategized different messages for multiple key audiences and best packaging of content within each email campaign- Built strong relationships with department stakeholders and international teams for effective communication- Wrote copy and designed email layout- Managed each campaign's approval and translation processes between stakeholders and resource teams- Directed editors, translators, and web developers on each campaigns for 6 email subscriptions - Communicated with internal and external teams globally to ensure collaboration of messages - Performed A/B testing and analyzed data for improvement on past email performances

- Ran paid ads on Facebook, Instagram, Twitter, and LinkedIn and maintained client satisfaction on accounts - Analyzed data of ad spend and performance for each campaign and assessed campaign success weekly- Made adjustments on ads and anticipated changes in strategy to meet client’s goals- Wrote copy, mocked up ads, and tested multiple variables

- Prepared 52 summer humanitarian trips for departure- Recorded 1,000+ volunteers’ interactions and reported any cancellations or misplacements of volunteers- Created and organized documents for international travel- Coordinated with team members to assist in volunteer’s trip documentation

- Performed thorough analysis of 3 company websites identifying highlights, errors and areas of improvement- Planned and executed social content via Instagram, Twitter, Facebook, and Flickr- Designed new email templates through Marketo and html coding for concert day information- Produced marketing emails to arena subscribers for day of show, promotions, and upcoming events in Marketo, marketing automation service- Maintained a current and informative company website- Designed digital templates and directed employee recognition awards for internal marketing purposes displayed in office channels and online- Researched all 29 NBA Arena online presence for both their company and team merchandise website, reporting key insights to implement- Distilled 5,000+ customer experience survey responses of the current and previous season into executive summaries of trends- Examined facility before all events providing departments with necessary information for a customer-ready building- Contacted local and university newspapers for a company partner’s marketing campaign- Referenced 3 calendars for assigned projects and tasks- Held meetings with various departments- Shadowed each department head during shows learning their key roles and responsibilities

- Promptly contacted new clients to aide in filing claims- Reviewed and made contact with previous clients gaining more cases for the firm- Learned and executed principle steps for disability law- Filed information during phone calls and instructed clients on furthering their case with head attorneys