• Supervision of 2 administrators• HR representative for the branch, including advising of disciplinary procedures and sickness policy• Safeguarding Champion and Cultural Ambassador for the branch• Arranging starters and leavers paperwork• Overseeing apprentices training. liaising with colleges, apprentice officers, mentors, managers• Branch communication including oordinating and writing newsletters, emailing, texting attending meeting• Managing the complaints system with the Client• Recruitment, creating the adverts, organising interviews, update the candidates of outcome• Organising and booking training for the branch consisting of 120 people• Minute taking and meeting organisation• Stock control • Organising and overseeing community and charity initiatives • Responsible for Work Experience trainees• Identifying IT problems at the company, reporting and liaising the problem with IT, for employees• Looking after all assets, ensuring they are accurately recorded including tools and fleet• Overseeing Fleet management• In charge of overtime and out of hours payments• Building maintenance

• Project managing software updates on upgrades that are necessary. • Organise contractors to attend software upgrade meetings.• Completed PRINCE2 Foundation in October 2014, enhancing overall project management skills.• Collating data from various council and external sources and updating Local Government departments.• Add information onto the Council’s website.• Advertise the organisations services online, encouraging members of the public to use the services or to apply to use the services correctly. • Training staff and arranging training on the portfolio of courses designed to meet the requirements of different types of users with varying skill levels on the current ICT software. • Health and Safety Officer for my department, ensuring that the correct legislation is met and members of staff are efficiently trained.• Managing members of staff with testing data and to attend meetings, this involves coordinating teams of up to 50 people.• Working with legal documents means that I deal with sensitive information from relevant authorities, therefore I keep up to date with the legislation relevant to my role as Local authorities’ formats are constantly changing. • Write committee reports for Street naming and numbering additions for the Bromsgrove and Redditch areas and present the cases to Councillors for approval.

• Running Local Land Charge searches.• Organising the council’s room bookings systems• Street naming and numbering• GIS mapping updates • Dealt with frequent Electoral enquiries. • Supervision of junior and temporary staff members, conducting training in fulfilling their roles effectively.• Delivered training for elections staff giving advice on working practices, general legislation and helping staff to run a polling station at election time. • Heavily involved in the marketing of the ‘Civic Suite’, which is Redditch Borough Councils main room that available for hire to businesses and members of the public. I created advertisements (including design and copy) for the posters and newspaper campaigns and updated information that was sent out regularly to interested customers.• Dealt with queries and complaints from the public, councillors, senior management and other members of staff. • Dealt with the public on a day-to-day basis, answering queries and giving advice. • With the land charges elements of the role I worked with Solicitors and other legal representatives, delivering a high quality level of service.

• Personal Assistant to the Director of Housing. • Typing and filing.• Organising meeting and taking minutes at meetings.

• Temporary position covering maternity leave. • Dealt with members of the public who had problems paying their debts owed to the Local Council. • Helping individuals to deal with their finances where possible, or recommending organisations who would be able to deal with them financially where the need arose. • Chasing payments and dealing with difficult customers and complaints.

• General clerical duties within the licensing Department at the Council. • Typing, filing and office support for the administration officers.