Celeste Hayes Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Durham, North Carolina, Us

London, London, Gb

• Point of contact for multiple clients simultaneously, in different stages of product development. • Effectively manage stakeholder expectation by understanding their business needs. • Oversee the collaboration of the project from discovery to production.• Work closely with the project manager to manage milestones and be the liaison between the business and the implementation process.• Analyze client data files (CSV,XLSX, XML, JSON etc.) and ensure structure is accurate and complete for data mapping.• Expert of the Kurtosys platform and product for varying projects and product configurations.• Configure the product app based on the clients data model that meets their business and user requirements. • Demo product features and configured solutions. Teaching the client how to manage the product after the project goes lives.• Define user acceptance criteria, for every user story that helps the client and QA test developed features.

Milwaukee, Wi, Us

• Collaborate with the client to understand their needs.• Gather requirements and write user stories to deliver key targets. • Hold daily status meetings with developers to ensure timely delivery of defects or enhancements.• Analyze client’s business requirements and process through documentation.• Schedule and implement release plans for key deliverables.• Run reports for the higher ups detailing the day to day progress being made within our project.• Triage defects reported by the client and communicate problems experienced to the developers. • Test new functionality to assist with Dev and QA team to mitigate defects. • Create timeline and meet deadlines for change requests and enhancements that pertain to the client. • Experience with user story creation and tracking tickets in JIRA.

Milwaukee, Wi, Us

• Assist project managers in the coordination and completion of projects.• Provide administrative and technical support such as scheduling, procurement, preparing presentations, monitoring time lines and budgets, attending meetings, and acting as liaisons to various departments and organizations.• Communicate any issues, problems, or additional information to project managers and recommend solutions.• Monitor and evaluate project activity and report on progress to project managers and leadership.• Posting project documents to project wiki, BaseCamp, JIRA, Confluence• Analyze process and team to identify gaps and promote efficiencies• Help to maintain product backlog• Identify, post and track issues and risks. Help to remove impediments• Interface with client and project teams, including vendor partners• Track action items

Raleigh, Nc, Us

• Communicate and deliver quality service, demonstrating knowledge of Republic Wireless and Bandwidths brand services.• Address customer questions, concerns, technical issues and billing inquiries.• Interact with multiple operations team to resolve customer needs.• Problem solving experience, prioritizing and resolving customers concerns. • Knowledge in Sales force, Zendesk, Opsware, and Zuora. • Improved CSAT personal score from 89% to 91% in one month. • Learned Republic Wireless as a whole in order to be advocate for customers.

Full Stack Coding Bootcamp, Computer Software Engineering

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Associate Of Arts (A.A.), General Studies