In my role as a Lead Change Management Consultant in Technology, I've accumulated experience dedicated to driving significant change within complex IT environments. Serving as the Subject Matter Expert (SME) for the ServiceNow Change Management module has been a focal point of my responsibilities, overseeing the documentation and execution of IT changes across a diverse portfolio to ensure strict alignment with operational and policy requirements.Beyond SME duties, I've led initiatives aimed at enhancing change management processes and mitigating risks. Notably, I spearheaded the analysis and development of a corrective action process for Regulatory Reporting, addressing critical gaps in change management execution within targeted application teams. My active involvement in Regulatory Exam assessments has been pivotal, involving thorough research, documentation, and effective presentation of results to stakeholders at various levels throughout the organization.Moreover, I've played a key role in driving significant improvements in change management effectiveness. For example, I developed an Unauthorized Change escalation model, resulting in a notable reduction in unauthorized change activity. Additionally, I formulated and executed a Remediation plan for incidents caused by change, ensuring swift resolution and minimal operational impact. Collaborating with peers, I've contributed to the analysis of Problem Management trends and enhanced the presentation of division-wide performance metrics, providing valuable insights to Technology Executives and Directors.

I played a pivotal role in enhancing and developing the change management process, resulting in a significant increase in overall compliance with corporate change policy and an 80% reduction in arbitrations from the governing Enterprise change division within a year. Subsequently, I was selected to join the ServiceNow Subject Matter Expert (SME) Super User team, responsible for facilitating the onboarding process for a major platform tool to be utilized by thousands of users.Furthermore, I actively engaged in document preparation and regularly facilitated meetings focused on strategic process improvement initiatives. Additionally, I conducted thorough research, analysis, and documentation of compliance data to prepare responses to inquiries during regulatory supervisory exams.

I facilitated several, separately categorized, weekly Change Advisory Board (CAB) calls, demonstrating my capacity to drive transparency, streamline planning processes, and mitigate unanticipated impacts on technology production environments. This experience honed my expertise in project management and collaboration. Further developing the strong communication and organizational skills essential for coordinating cross-functional teams and ensuring smooth project execution. I regularly drafted communications and generated reports for Technology Executives, Senior Managers, and other key stakeholders, contributing to impact analysis and future scoping based on identified trends. This showcased my ability to analyze data, communicate effectively, and provide valuable insights that support informed decision-making within development and project teams.

Conducted meticulous analysis of change record documentation to ensure adherence to policies, procedures, and regulatory requirements, ensuring quality and compliance standards were met.Served as the Line of Business Subject Matter Expert for technology change management activities, providing expertise during critical Enterprise-level discussions to identify and address trends associated with negative impacts following high-risk level change events.

Established and nurtured strategic partnerships with Enterprise Infrastructure Planners, Senior Project Managers, and Lead Technical Analysts to orchestrate collaborative planning and execution of risk-mitigating activities for regulatory-required compliance initiatives.Performed transactional analysis to evaluate change impacts, guaranteeing precise asset identification and alignment within the Configuration Management Database (CMDB).Developed change management approval rules to optimize Technology release planning processes, proficiently managing troubleshooting and facilitating cross-functional communication in a matrixed environment.

Manage the financial affairs of the Homeowners Association (HOA) with a strategic focus on fiscal responsibility and transparency, demonstrating strong leadership and decision-making skills.Led the development and execution of the HOA budget, showcasing proficiency in financial planning, revenue forecasting, and expense management.Collaborate effectively with board members to make informed decisions on financial matters, including reserve fund allocations and capital improvement projects, emphasizing teamwork and communication skills.Conduct periodic audits and reviews to maintain the accuracy and integrity of financial records, demonstrating diligence and accountability.Engage with homeowners to address financial concerns and provide transparent communication, fostering trust and accountability within the community.

Implemented streamlined process improvements for software license tracking, resulting in a significant 20% reduction in dedicated product budget loss potential. Led the reconstruction of Microsoft SharePoint site, collaborating closely with team leads and managers to gather business requirements and conduct thorough gap analysis.Facilitated resource reassignment initiatives in partnership with Corporate Properties Group and technology procurement personnel, optimizing resource allocation across domestic and international locations.

Conducted risk assessments to evaluate compliance with consumer protection laws and regulations across multiple financial institutions, including TILA, HMDA, FCRA, UDAAP, and Regulation W. Managed a critical component of forensic investigations, providing extensive research and confidential reports to senior management.Prepared schedules, exhibits, and comments for examination reports, ensuring accuracy and completeness of findings. Presented examination findings and recommendations to improve compliance risk management processes, collaborating with other examiners.Required extensive travel, ranging from 75% to 90%, to conduct assessments and investigations across various locations.