Celeste Klinger Email & Phone Number

Walthamstow

• Provides administrative support coordinating a busy front desk within a learning centre. • Liaises with potential learners via telephone, email and face to face as the first point of contact for queries and liaises with Tutors and Project Managers to resolve queries.• Understands learner’s requirements and helps them to select courses which closely meet their needs.• Calculates discounted course prices for learners receiving benefits such as Job Seekers Allowance. • Keeps accurate records of enrolments, course progression and learner destinations using MS Excel and the Aqua database. Runs management reports, processes documents and raises purchase orders.• Reviews a monthly report to reduce errors requiring a high level of attention to detail.• Produced detailed Standard Operating Procedures (SOPs) detailing all learning centre procedures which helped standardise procedures and improve effectiveness.

London, United Kingdom

Walthamstow

• Managed a caseload of clients completing drug and alcohol detoxification and rehabilitation programmes. • Supported clients from their initial referral through their recovery and rehabilitation. This involved extensive liaison with clients including visiting clients in their home or hostel to assess their progress.• Accompanied clients to hospital appointments, and supported homeless clients to access support via hostels.• Liaised extensively with the Police, Doctors, Nurses and Housing Associations, including attending regular meetings with doctors and nurses at Whipps Cross Hospital.• Held weekly meetings with clients in the job centre to ascertain whether clients should keep their benefits. • Wrote comprehensive reports, kept accurate records using data management systems and completed risk assessments to ensure safeguarding.

London, United Kingdom

• Supported the trustees of a private pension company, working closely with three other Administrators. • Liaised with corporate clients and pension scheme members to resolve queries or escalate queries to the pension team. This included requesting and monitoring documentation including death certificates. • Kept accurate records on the in-house database, processed complex data changes and ran reports. • Oversaw waste reduction projects, including reviewing paper records, deciding whether these needed to be stored as hard copies, scanning documents and shredding paper records.• Managed the coding, scanning and distribution of all incoming post.

London, United Kingdom

• Worked within the busy printing department coordinating the printing and binding up to 100 presentations per day. This involved extensive problem solving and multi-tasking to meet deadlines.• Liaised with end-users to understand requirements, negotiated deadlines and liaised with the production centre and reprographics departments to coordinate the printing and binding of documents. • Reviewed documents to ensure these were in line with brand guidelines, including templates, images, fonts, colours and styles, liaised with the end-user to discuss changes and edited documents to ensure compliance.• Provided a high level of client service, managed the department inbox, kept accurate records on the in-house database and implemented quality control processes.• As a trained reprographics user I used my knowledge to ensure jobs were completed in the most efficient way.

• Supported a team of Graphic Designers producing graphics and artwork for internal and external presentations, conferences and seminars within a fast-paced environment with tight deadlines.• Liaised with internal clients during meetings, wrote project briefs and liaised between the client and designer to discuss changes. I resolved queries, managed client expectations and kept clients updated with progress.• Reviewed documents to ensure these were in line with brand guidelines, liaised with the end-user to discuss changes and edited documents to ensure compliance. • Managed the printing of complex materials via the document production centre.• Saved a significant amount of time by introducing a proof reading room where clients could proof read and edit documents, enabling them to collect their printed copies in a single visit.