Celeste Klinger Email & Phone Number

Walthamstow

• Provides administrative support coordinating a busy front desk within a learning centre.
• Liaises with potential learners via telephone, email and face to face as the first point of contact for queries and liaises with Tutors and Project Managers to resolve queries.
• Understands learner’s requirements and helps them to select courses which closely meet their needs.
• Calculates discounted course prices for learners receiving benefits such as Job Seekers Allowance.
• Keeps accurate records of enrolments, course progression and learner destinations using MS Excel and the Aqua database. Runs management reports, processes documents and raises purchase orders.
• Reviews a monthly report to reduce errors requiring a high level of attention to detail.

London, United Kingdom

Walthamstow

• Managed a caseload of clients completing drug and alcohol detoxification and rehabilitation programmes.
• Supported clients from their initial referral through their recovery and rehabilitation. This involved extensive liaison with clients including visiting clients in their home or hostel to assess their progress.
• Accompanied clients to hospital appointments, and supported homeless clients to access support via hostels.
• Liaised extensively with the Police, Doctors, Nurses and Housing Associations, including attending regular meetings with doctors and nurses at Whipps Cross Hospital.
• Held weekly meetings with clients in the job centre to ascertain whether clients should keep their benefits.
• Wrote comprehensive reports, kept accurate records using data management systems and completed risk assessments to ensure safeguarding.

London, United Kingdom

• Supported the trustees of a private pension company, working closely with three other Administrators.
• Liaised with corporate clients and pension scheme members to resolve queries or escalate queries to the pension team. This included requesting and monitoring documentation including death certificates.
• Kept accurate records on the in-house database, processed complex data changes and ran reports.
• Oversaw waste reduction projects, including reviewing paper records, deciding whether these needed to be stored as hard copies, scanning documents and shredding paper records.
• Managed the coding, scanning and distribution of all incoming post.

London, United Kingdom

• Worked within the busy printing department coordinating the printing and binding up to 100 presentations per day. This involved extensive problem solving and multi-tasking to meet deadlines.
• Liaised with end-users to understand requirements, negotiated deadlines and liaised with the production centre and reprographics departments to coordinate the printing and binding of documents.
• Reviewed documents to ensure these were in line with brand guidelines, including templates, images, fonts, colours and styles, liaised with the end-user to discuss changes and edited documents to ensure compliance.
• Provided a high level of client service, managed the department inbox, kept accurate records on the in-house database and implemented quality control processes.
• As a trained reprographics user I used my knowledge to ensure jobs were completed in the most efficient way.

• Supported a team of Graphic Designers producing graphics and artwork for internal and external presentations, conferences and seminars within a fast-paced environment with tight deadlines.
• Liaised with internal clients during meetings, wrote project briefs and liaised between the client and designer to discuss changes. I resolved queries, managed client expectations and kept clients updated with progress.
• Reviewed documents to ensure these were in line with brand guidelines, liaised with the end-user to discuss changes and edited documents to ensure compliance.
• Managed the printing of complex materials via the document production centre.
• Saved a significant amount of time by introducing a proof reading room where clients could proof read and edit documents, enabling them to collect their printed copies in a single visit.