Celeste Lawrence Email & Phone Number

New York, United States

Supervisor: LTC Bradford - 845-938-2825; Contact: YesHours per week: 40Duties: Provides a variety of administrative and miscellaneous duties essential to the day to day operations. Review and prepare correspondence, compile discipline packets, respond to inquiries and identify missing documentation. Update delinquency reports to the delinquency award sheet and posts demerits from the award sheet to the monthly demerit record. Compile reports which indicate unsatisfactory conduct, tour completion and demerit allowance usage. Receive routine telephone calls and welcome visitors to the regiments, and provide assistance to cadets. Provide guidance and training to Cadet Regulation & Discipline Officers at Company level. Obtain, review and retrieve statistical information related to individual cadet discipline actions. Provide assistance to two Regimental Tactical Officers by providing administrative support in the processing of cadet disciplinary actions and military initiatives. Manage and maintain the Regimental Tactical Officers calendar. Schedule disciplinary boards and transportation request as needed.

Performs receptionist, record keeping and miscellaneous duties essential to the day to day operations. Reviewed and prepared correspondence, maintained records, responded to patient inquiries, and provided a variety of information as appropriate. Received routine telephone calls and visitors to the organization, ascertaining the nature of request and directing callers to appropriate staff, or personally providing the information desired when routine or procedural matters of the office are involved. Handled front desk operations and daily transactions. Assisted in maintaining the neatness of the waiting room area. Followed office procedures for referring patients with emergencies and walk-in patients for treatment. Screened walk-in patients to determine the purpose of their visit. Scheduled and coordinated appointments for patients, ensured all treatment requested by the doctor is scheduled and rescheduled appointments as needed. Obtained, reviewed and updated medical records of patients prior to scheduled appointment, attached all the required forms and placed the records in the designated location. Assembled records in accordance with regulations. Filed results of nurse and physician entries, employee completed mandatory occupational health histories, laboratory tests, pulmonary function tests, X-Rays, EKGs, consultation reports, and other medical reports in proper sequence within the patient record. Provided assistance to the professional staff by retrieving and compiling readily available, specified data from patient medical treatment records. Also ensured patient received required documents and chart record indicating patients understanding of health insurance portability and accountability act (HIPAA).

Liaison between employees, medical providers and Human Resources personnel.Utilized administrative level knowledge and skills of business principles, concepts, policies and objectives in order to provide optimal service. Investigated, evaluated and determined eligibility of claims based on client policy. Managed claims and employee absence based on plan documents, state and federal laws, regulations and policies. Calculated benefit amounts and issued payments. Expense managed through investigation, follow up and claim settlement. Communicated claim decision to employees and Human Resources personnel via mailed correspondence and e-mail. Used database and spreadsheet software to generate reports to assist in claim management. Reviewed and prepared correspondence, maintained case files, responded to employee inquiries, and provided a variety of information as appropriate. Discussed issues and concerns to resolve problems resulting from claim denial, untimely submission of disability claims and non receipt of issued benefits. Controlled a calendar of appointments and meetings prioritizing at own discretion. Received calls and provided customer service.

Provided full range of office management and dental assistant functions.Managed front desk staff, daily operations and transactions. Developed operational procedures and activities to maximize the quality levels of service carried out by staff. Provided administrative direction to staff members as it pertained to directing work flow, amending completed work and advising staff on administrative issues. Appraised performance and reported to the office manager when necessary, in turn effecting minor disciplinary actions. Heard and resolved routine staff complaints, developed and trained staff when needed and found ways to improve work quality and/or production to assist in reaching production goals. Composed correspondence and ensured all correspondence for proper format, spelling/grammatical structure, use of abbreviations, proper attachments, and clarity. Assisted physicians with procedures, prepared operatory for patients, sterilized and organized equipment. Provided assistance, information, referral and follow-up on patient treatment planning. Ensured that the workplace was OSHA and HIPAA compliant with safety, security and occupational health regulations. Processed dental insurance claims, resolved delinquent accounts, and answered phones. Assisted in maintaining the neatness of the waiting room area. Followed office procedures for referring patients with emergencies and walk-in patients for treatment. Screened walk-in patients to determine the purpose of their visit and verified eligibility of private health insurance coverage. Scheduled and coordinated appointments for patients, ensured all treatment requested by the doctor was scheduled and rescheduled appointments as needed. Obtained, reviewed and updated medical records of patients prior to appointment. Assembled records in accordance with regulations. Filed results of laboratory tests and x-rays in patients records.

Master Of Science (M.S.), Human Resources Management/Personnel Administration, General

M.S, Human Resource Management

B.A, Behavioral Science