Celeste Lopes Email & Phone Number

London, England, United Kingdom

Euston, London

Accountable for all operational aspects of the supply chain & logistics for a major airline account through a 4PL model ensuring continuous supply of the airline equipment across the airline network. Responsible for a team of Demand Planners & Supply Chain Operators that effectively manage both inbound and outbound processes to ensure on time and in full delivery to all domestic and international delivery points.o Builds & strengths Customer relationships, with Suppliers and end Customer;o Accountable for the Inventory Management and Supply Chain OTIF;o Responsible for KPI reporting and trend analysis;o Systems management & development, both In House Order Management module and Demand Planning to ensure that delivers to the business requirements;o Takes lead on continuous improvement initiatives and drive changes:o Supply Chain Optimisation project: To achieve & maintain an optimised inventory level at the DC Explore & testing model change- from pull to push o Effectively manages MBR & QBR’s meetings with customer and end Customer;o Project Managed physical and systemic warehouse transfer;o Accountable for overall account GP

London, United Kingdom

Significant changes to the group strategy triggered by the new CEO meant that the Corporate Development Division was to cease and the focus to be turned to Airline Solutions Division where I was positioned.o Management of a number of high profile International Accounts;o Full Pricing, P&L and Budget accountability;o Manages Bids for new and existing Business;o Leads Contract negotiations;o Responsible for the monthly KPI analysis & reporting to senior management;o Global Customer Performance Champion;o Manages a Team of two Customer Service Managers;

Responsible for the overall operational aspects of the Hotels business: Grab & Go retail models and other Services. Key focus of the role is to provide strategic leadership, change management and to lead, motivate & mentor the management teams and employees.Is also responsible for the supply chain logistics and network logistics optimisation, includes functional areas of Inventory planning and Control; Opex; Logistics, Operations and distribution.

Responsible for all operational aspects of the supply chain & logistics for several major accounts, including line management responsibility for a team of up to eight individuals. Successfully recruited, developed and built a high performance team through professional leadership and personal motivation.- Agreed launch dates and effectively coordinated new setups with both the Commercial and the Data Management teams;- Built & strengthened Customer relationships;- Took lead on continuous improvement initiatives by regular assessment of the existing procedures and where necessary drive changes, adjustments and efficiencies;- Validated and approved Operations overhead P&L assumptions;- Liaised with Finance on new setups and invoicing process improvements;- Responsible for department KPI reporting and trend analysis;- Effectively managed monthly /quarterly meetings with customers and suppliers;- Developed and implemented a cross training plan to support business continuity;- Successfully performance managed team members through the internal official process;- Regularly and effectively managed projects in Operations, planning and following up;- Proactively reported forecast discrepancies with the aim to eliminate liabilities;For a period of two and half years whilst under a previous structure was also responsible for leading a Demand Planner and Supply Planners through efficient management of stock levels ensuring compliance with established procedures and controls. In line with the creation of the Demand Planner role, successfully lead the project meetings and rollout a responsibility assignment matrix (RACI).

Heathrow Airport

Joined on a temporary-short term contract to develop, implement & record specific processes and procedures with the objective of stabilising the operation to support the upcoming contract tenders and the Commercial team efforts to retain these high profile accounts:- Development of customer SLA document to be utilised by the internal depts to support the service to the customers within the agreement parameters;- Development, implementation and rollout of a KPI dashboard that would support regular and effective performance reviews

Heathrow Airport

Joined initially as a Customer Service Executive, the role evolved and in line with business changes was appointed as Customer Service Manager managing several of contracts. For the period of four years and until exiting the business in 2010, held the position of Customer Account Manager, a role with both operational and commercial responsibilities reporting to the Director of Commercial and dotted line to the Chief Operating Officer.- Effectively managed a variety of high profile and strategic contracts & SLA’s;- Developed and implemented a contracts summary that highlighted the key contract remits,- Responsible for own contract pricing and margin;- Successfully managed margin improvement projects;- Built strong relationships with the airlines representatives, both locally and abroad;- Led the development and implementation of KPI database;- Provided active support to the Operational Depts on the delivery of excellence service;- Project managed several tenders for new business as well as existing customers;- Effectively project managed regular customer changes of Menu, packing plans, equipment and overall concepts;- Supported the maintenance of the data in the system for accurate packing, loading & billing;- Responsible for the monthly KPI reporting & analysis to senior management.