I am currently a year 2 student pursuing a Diploma in Hospitality and Tourism Management in Nanyang Polyechnic.I would describe myself as a diligent, friendly, honest and an imaginative person.I have worked in the retail and service industry as a part timer in Popular Bookstore, I am open to customers' inquires and I would try my best to answer them with the best of my knowledge. This work experience has definitely made me step out of my comfort zone of being a quiet person as I had to communicate with customers and cater to their needs. I have learnt that communication is an important element in the service industry as it requires me to be a listener by knowing what are the needs of the customers and from there coming up with solutions to meet those needs. During this process, i was able to gain insights and knowledge, and experience how it's like in the workforce.I am passionate about bowling, it is a hobby of mine. During the weekends, I would set aside time to bowl with my friends and family to have some fun and relieve stress from my hectic schedules.I aim to enter a local university to deepen my knowledge and further my studies in the Hospitality and Tourism industry in the future.