Celeste M. Baldwin Email & Phone Number

With 10+ years of combined customer service and sales experience I am often described as a highly energetic, consumer oriented employee with a history of consistently exceeding employer expectations. In each position over the years I have consistently maintained and/or exceeded sales quotas, quality assurance metrics, customer retention and company profit. My employment to date has helped me to grow and showcase my exceptional verbal and written communication skills; utilize both a consultative and assumptive approach to identify opportunities to resolve customer conflict, overcome objections, build consumer loyalty and sell/upsell products/services. Consistent in-depth training has allowed me to fine tune interpersonal communication and leadership skills as well. I have learned through work experience, the art of cultivating B2B relationships by turning cold canvassing into sales. Past employers have complimented my tenacious negotiating and closing qualities which have helped me to become adept in conveying the benefits of products/services and generating customer interest. I have often been requested to help train peers in doing the same.From assisting shoppers in multiple retail locations, parents enrolling their children into swim lessons, Veterans and their families seeking help with medical claims and selling Medicare recipients life, Health and Accident insurance policies, every role has helped to shape me into the exceptional consumer relations and sales agent I am today. Thank you for reading - I look forward to connecting with you!