• Work with sales professionals covering the entire country • Support sales staff in opening new accounts and upgrading existing service. • Quickly and effectively solve customer challenges within a call center. • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. • Handle all house accounts • Manage customer service/call center staff and foster excitement, energy, enthusiasm. • Maintain accounts receivables, set individual account credit limits using tools from Dunn & Bradstreet. Collect past due balances using outside collection agencies when necessary. • Assist the owner in line development, samples, and pre production. • Manage and train in the development of our call center team. • Identify operational factors that are having the greatest impact on customer satisfaction and call center efficiency. • Manufacturing/Distribution background within a retail/wholesale industry. • Strong interpersonal skills to deal effectively with employees, managers, executives, and vendors. Host trunk shows and special line showings in a retail setting.