Celeste Mitchell Email & Phone Number

Geelong, Australia

Geelong, Austalia

Geelong, Australia

Melbourne, Australia

Melbourne, Australia

• Safety awareness* B2B sales
• Responsible for Sales Forecasting accuracy
• Target growth on products
• Achieve Gross margin goals
• Customer Management
• Maintaining Market Share

Brisbane, Australia

• Ensure EOM – EOFY processer’s are completed
• IT Skills, SAP - Advanced user, Lotus Notes, Microsoft – Access, Excel, Project and PowerPoint
• Resolve customer complaints regarding sales and service of team, conflict resolution
• Plan and direct staffing, training, and performance review evaluations to develop team
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Interpersonal Awareness

North Shore, Geelong Victoria Australia

• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
• Implement corporate and departmental policies, procedures, service standards and promotions in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.

Geelong, Victoria Australia

• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Assist agent's with Report's - understanding reports
• Process any discrepancies through SAP
• Process Stock count in SAP
• raising any adjustments in SAP on behalf of agent
• Reconciling agent consignment stocks to reflect SAP

North Shore, Geelong Victoria Australia

• High level of organizational skills, including accuracy and attention to detail.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
• Strong IT skills (Strong SAP, Lotus Notes, Excel, Windows, Complaint Data Base, IPL Online order system, Claims register, CISCO Phone system- ( I am Customer Service's problem solver)
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Ability to work both automosly and in a team environment.
• Check to ensure that appropriate changes were made to resolve customers' problems.