“Changing Lives, One Score at a Time”

SERVPRO Of Fort Lee & Western Union County

-Assist in the development and implementation of the company’s brand strategy-Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation-Prepare marketing activity reports and metrics for measuring program success-Provide market research, forecasts, competitive analyses, campaign results, and consumer trends-Support the maintenance and development of internal tools, including a credentials database, tracking capability, global contact directory, and intranet sites-Further knowledge and education regularly through workshops, research, and seminars, and share best practices, and local marketing ideas and tactics with the team-Plan and manage meetings, events, conferences, and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists-Maintain a directory and inventory of sales support materials, ensuring all resources are current and accurate, and coordinate the creation of new materials as needed-Continually seek and research new sources of prospective customer data, and provide recommendations to sales and marketing leadership

· Managed an array of accounts and created long term, trusting relationships with customers· Locate and notify customers of delinquent accounts by mail or telephone to solicit payment· Prepared statements to credit department if customer fails to respond· Advised customers of necessary actions and strategies for debt repayment or establish repayment schedules, based on customers' financial situations· Assisted with challenging client requests or issue escalations as needed· Persuaded customers to pay amounts due on collection accounts or to return merchandise· Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased or bankruptcy customers· Received numerous awards for ranking first place in overall collections and was named highest collector for majority of employment. The Lucky Seven 2017 Award (Special Recognition for reaching minimum quota throughout employment) and “Don’t Sleep On Me” Award 2018 (Awarded for overall performance and lasting contribution)

• Grant writing, proposal and reports preparation• Consistently collating and making copies• Consistently set up and maintain filing system, collecting and assigning incoming referrals, updated Family Worker Caseloads monthly, and van maintenance logs and requests.• Consistently maintain calendar and scheduling of meetings, appointments, conferences, etc.• Consistently answer telephones and contact appropriate staff persons, take detailed messages when staff is unavailable and ensure messages are given in a timely manner.• Consistently ensure that there is coverage in the reception area at all times• Consistently receive guests and visitors; ensure all visitor’s sign in the visitor’s book and direct them to the appropriate places, door monitoring and swipe card management• Consistently maintain inventory and maintenance of agency equipment, supplies, and materials• Attended and kept notes during Board Meeting to create Board Meeting minutes• Scheduled board meetings accordingly

• Assists family worker with brain storming and implementing new ideas for the Life Skills curriculum for future participants.• Assists family worker with creating a phone directory system for future Life Skills participants• Assists with PowerPoint presentations and spreadsheets for the Life Skills curriculum for future participants