Celeste Moreno Email & Phone Number

Human Resource Specialist (initial screen in hire process for appropriate staffing for optimal efficiency) develop and implement new and improved staffing solutions, adhere to company guidelines and maintain industry (internal & external) regulations. Arrange and organize employee recruitment, onboarding, training and marketing. Monitor employee performance adherence and create daily/ monthly staffing reports. Assume responsibility for timekeeping (time off requests) and payroll(ensure correct employee compensation).

New York, New York, Us

Conduct AML/KYC reviews/investigations of account opening documents in order to identify beneficial ownership. Ensure that information obtained is consistent with BSA/AML Policy and Procedures and satisfies regulatory requirements. Assist in reviewing and communicating OFAC and sanctions options.Responsible for performing KYC/EDD on new customers and during periodic account reviews. Work with business units to resolve account opening issues, obtain necessary information during investigations and perform on going reviews of the KYC/customer. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, and clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policies and procedures and apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Partnership with internal teams to manage cases to meet department goals. Conduct reviews of client onboarding documentation and data entry information from documentation into core compliance system. Case management: Documentation review account activity, statements, internet research, annual tax documentation and client profile information. Conduct intelligence/customer research for onboarding new to bank business customers. Conduct regulatory and sanction screenings as well as review domestic/international business cases and support complex review processes. Escalate unusual activity to specialized compliance units and assist with escalating potential risks. Support onboardingdocumentation reviews and enter appropriate data into required compliance system and manage technology triage processes. Mentored new employees as part of mentoring program to improve efficiency of onboarding process.

New York, New York, Us

Built partnerships within multiple lines of businesses across domestic and international segments. Administered the expatriate program function through preparation of assignment letters, maintenance of partner related programs/web site functionality, and ongoing follow up of expatriate relatedprograms. Managed staff and executive information data entry into the internal HRIS system .Coordinate special projects as requested by Management of Equity Plan. Provide assistance to global employees on equity related questions or issues or exercising of equity stock options or reconciliation of FICA taxes.Assist in the preparation and processing of vesting and release of restricted stock units, including coordinating accurate tax withholding with Accounting. Provided instruction on the process of stock option exercises and award releases . Ensure compliance with internal controls related to equity process. Answered inquiries relating to established compensation procedures and policies. Provided generalclerical and administrative support to the compensation department( retired, deceased, bridged employees and their families recover benefits) .Effective verbal and written communication skills.Maintained Equity award plans including all aspects of record-keeping, reporting, reconciliation and vendor management (Morgan Stanley). Managing the processes surrounding all executive and equity compensation programs (includes planning, execution, communications and support). Process daily stock plan option exercises and restricted stock award(RSA) transactions for plan participants.Process and review tax calculations for options and FICA taxes. Communicate plan provisions to employees and resolves employee issues or concerns according to established plan rules per award prospectus. Support the development and implementation of HR initiatives and systems.

New York, New York, Us

Process complaints and issues related to products or services. Assist customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance. Respond to customer inquiries, provide information on bank accounts, policies, products, and services. Research and resolve service-related problems, Educate customers on product options and technology issues .Open/close/ block accounts in regards to fraud investigations (Checking, Savings, Money Market, Certificates of Deposit. Order & reorder ATM/debit cards; confirm ACHs, Cashier's Checks, stop payments, loan payments and loan applications. Provide navigational assistance with online and mobile banking. Subject Matter Expert (SME), assisted over 100+ new hires transition into their new role with the bank and helped meet and/or exceed performance goals. Excellent customer service skills: listen effectively, communicate clearly, and superb problem-solving abilities(OJT Team Lead for Quality Assurance).

Associate Of Arts And Sciences - Aas, Accounting And Business/Management

Certificate, Community Health Services/Liaison/Counseling