Celeste Padillo Email & Phone Number

Salmiya, Hawalli, Kuwait

• Showing urgency in addressing all customer complaints by listening to the problem and workingtowards finding a positive solution.• Resolving all customer queries in a positive manner. To maintain a healthy client base, guiding allqueries to relevant Departments where required.• Schedule deliveries based on location and volume.• Conducting pre delivery and follow up calls after delivery has been completed to ensure customersatisfaction.• Build effective working relationships with co-workers by treating them with respect and encouraging apositive team environment to reach successful outcomes.• Conduct a detailed handover of daily tasks which consists of completed issues, actions to be taken orpending solutions.• Completes all Administrative documents with accuracy and ensures all relevant documents are filed inan efficiently organized manner.• Participating in stock-takes or inventory.• Delivery Damage Report.• Preparing Reports for weekly meetings.• Processing Online orders.• Advises customers by providing information on products.• Preparing monthly department staff schedule and updating the time sheet.• Assisting in HR department.

Salmiya, Hawalli, Kuwait

• Greet and welcome customers/guests.• Direct visitors to the appropriate person and department.• Answer, screen and forward incoming phone calls.• Maintain the reception area clean and presentable.• Update calendars and schedule meetings.• Perform other clerical receptionist duties such as filing and photocopying.• Provide basic and accurate information in-person and via phone/email.

Al Salmiyah, Ḩawallī, Kuwait

• Preparing, proofing and baking frozen goods.• Ordering and receiving stocks.• Weekly and Monthly inventory.• Follow all policies, procedures and processes pertaining to the Bakery operation.• Consistently demonstrate professionalism and a positive service attitude with a personalized approach.• Demonstrate a complete knowledge and understanding of the menu and products, being able to makerecommendations to customers, particularly in relation to dietary requirements, allergies andintolerances.• Demonstrate a customer focused, sales-driven attitude using suggestive selling to increase averagespending and reduce wastage.• Maintain the Bakery in a clean, tidy and presentable manner at all times and ensure strict adherence tocleaning schedules.• Prepare food items following standard recipes and procedures.• Consistently adhere to all Health, Safety and Food Hygiene Regulations.