As a Retailer Contract Coordinator at Georgia Lottery Corporation for over 24 years, I have been responsible for processing and monitoring lottery applications, analyzing credit history and criminal background checks, requesting tax information, and preparing escrow deposits for high-risk retailers and businesses. I am certified by the Georgia Bureau of Investigations (GBI) as a Terminal Agency Coordinator, which enables me to access and verify criminal records and fingerprint data.I have also developed strong skills in office administration, business administration, digital imaging, and time management, which help me to provide quality customer service to our retailers and district offices, and to train new staff. I am always eager to learn new technologies and tools, such as the Technical Support Fundamentals course I completed on Coursera. My goal is to contribute to the success and integrity of the Georgia Lottery Corporation by ensuring compliance, security, and trust among our retailers and customers.