Celeste Petersen Email & Phone Number

15+ years experience in Learning Delivery. Designing, developing and delivering learning programs for face to face facilitation as well as digital learning is where I'm most passionate. I am a self-starter, enthusiastic, creative, self-motivated and goal oriented. I am focused on achieving results independently and through teamwork. My areas of expertise include contact centre skills training specializing in systems, sales and power skills (otherwise known as "soft" skills...although nothing soft about them), compliance and risk management, coaching and leadership development. I am skilled in project management and business process analysis. I am an accredited Insights Discovery Client Practitioner, focusing on Leadership Development and Team Effectiveness within my organisation.