Celeste Phillips Email & Phone Number

Cape Town, Wc, Za

South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Development of IS architecture, strategy and governance frameworksAssess compliance to IS architecture frameworks and standards and plan improvement activitiesDevelopment of the IT Service Management architectureSupport relevant IT service management functions and processesDevelopment and review of IT policies and IT policy frameworkDevelopment and re-engineering of IS processesDevelopment of appropriate governance measures (processes, templates, security, policies and checklists)Project management of project and work item related deliverablesConsult/provide input and advice (recommendations, guidance and supporting documentation) to stakeholders including projects, work items and solution architectsBusiness case facilitation and developmentSolution design co-ordinationArchitecture and risk assessments of applicationsApplication portfolio management support activities

Business Process Management (Methodology, standards, business process modelling, development and redesign)Architecture (Strategy development, diagrams)Governance (Policy development, standards, audit finding resolution)

Project Office (Maintain project office information, ensure conformance of Project Office policies and procedures)Project Administration (Project minutes and data collection)Project Management (Define business goals/project objectives, formalise project deliverables, sequencing and estimation of tasks, development of project plans and project charter, co-ordination of activities, performance reporting)

Implementation and management of e-marketing campaigns (assisting with client development, assisting with product development and implementation, setup and deployment of messages for national and international clients, campaign analysis and reporting)Technical and product support (Database management, troubleshooting and resolving cases)Project management of professional services for clients

Administrator of Billing system (Reviewing of usage transactions, amendments to incorrect billing)Database Administration (Daily data integrity checks, releasing of email addresses)Technical Support (Troubleshooting and resolving incidents)ReportingChange Control Management (Process development, Reporting, Ensure adherence to processes)

Telephonic Support (Logging, troubleshooting, resolving queries, escalating and follow-up)

In-service Training (Year 2000 program conversions for Golden Arrow Bus Services)

Master Of Commerce, Information Systems, Distinction

Bachelor Of Commerce (Bcom), Information Systems

Advanced Project Management Diploma, Project Management, Distinction

Nd Information Technology, Computer Programming

Education record