Celeste Polster Email & Phone Number

Rockville, Md

Proposal Development Consultant, Kaiser Permanente, Rockville, MD January 2017- Present • Deliver strategic responses to over 100 RFPs, RFIs and Ad hoc requests annually with accuracy and within tight deadline parameters.• Collaborate with internal departments to provide analytical results driven presentations to grow and retain business.• Contribute to the update/maintenance of database with complex technical heath care content.

Associate Account Manager II Mid/Large Accounts, Kaiser Permanente Nov 2015 - Dec 2016• Manage business processes that supports achieving & maintaining optimal business position in order to sustain and grow membership. • Promote group Account Management client servicing functions and preparation of information to existing accounts to ensure deadlines are met and a timely response given to inquiries. • Create sales opportunities through targeted external customer facing enrollment activities, effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP and enhance group customer loyalty and retention. • Monitor and maintain data integrity w/in sales systems, accounts and book of business in order to improve external communication, sales performance, & book of business management.

Gaithersburg, Md

Motivate/supervise sales team to produce client driven advertising/marketing proposals via print, digital, direct mail. Run weekly sales meeting counseling, tracking and impact the sales process by the assessment of trends in the market, monitoring the competition and effectiveness of each client’s campaign. Prepare monthly sales budgets for department and report to the CEO. Strategic planner on the Operations Team. Corporate liaison with the community including the Chamber of Commerce, Rotary and other professional organizations.