Celeste Prashad Wright Email & Phone Number

South Carolina, United States

-Established franchise and independent dealer relationships throughout the entire US in order to grow the business-Signed over 100 new dealerships to help expand the business-Trained new employees on sales processes- Maintained top performance by increased contact, thorough research, rapport building, meaningful conversations, and showing dealerships the uniqueness and value of our program

Greenville, South Carolina, United States

-Negotiated immediate full payments and gained customer understanding of loan processing and terms- Reached full account resolution and avoided future delinquencies by expressing the importance of timely payments and credit. -Skip-traced and retrieved hundreds of collateral to protect company assets and as an attempt to offset some of consumer's debt -Received several promotions throughout the collections departments- Trained new employees- Assisted with direction of team meetings- Created organization tools and materials to better help department reach peak efficiency levels for skip tracing-Implemented use of Accurint, TLO, Clear Reports, and The Work Number to successfully skip trace thousands of delinquent accounts-Exceeded collections goals through low handle times, quick and efficient resolution of accounts, building rapport, and using all points of contact

Greenville-Spartanburg-Anderson, South Carolina Area

-Volunteered with foster youth to provide guidance, direction, quality, and be a consistent role model-Tutored for GED classes-provided youth outings-assisted in team building exercises with foster youth to strengthen existing bonds

United States

-Provide first hand foster youth experience and give insight to program improvements for youth in current program

Greenville-Spartanburg-Anderson, South Carolina Area

-Provide insight to CEO and current members in regards to new projects.-Provide inside experience about dilemmas in foster care and how we can better reform the system to create a better one

Greenville-Spartanburg-Anderson, South Carolina Area

-Assisted in content creation for promotion of new programs and social media platforms-Effectively demonstrated understanding of 1099 payroll for employees-Successfully created new employee training modules on diversity and equity-Scheduled employee meetings -Interviewed with multiple DSS employees in order to better assist in workplace improvements to create more employee success and satisfaction-Led fundraising activities

United States

-Worked with a small team of 10-20 employees in order to resolve customer issues and create customer retention. -Received several promotions during my time here from customer service to executive customer relations to project management-Trained new employees. -Led a small project team of about 4 employees in working directly with the client(Samsung) and handled office of the president complaints, emails, and exchanges and refunds for the entire US on IM devices-Efficiently learned every department from Television customer service all the way down to Executive Customer Relations and was able to properly handle any consumer interactions

Greenville-Spartanburg-Anderson, South Carolina Area

-Worked with a small team of 4-5 Biomedical technicians in order to ensure all technical equipments were fulfilled at St Francis hospital-Refilled and ordered vital life saving medical equipment-Performed routine software updates-Ensured all devices are working properly daily-Attended meetings with Chief of Nursing staff to bridge communication between our team and the hospital and to best assist with their daily needs

Business Management, 3.1

Minor Human Resource Management, Emphasis Psychology

3.316