Celeste Robinson Email & Phone Number

Camilla, Georgia, United States

Support the City's strategic grants and special designation program and aid with various aspects of grants administration, city operations and communications. Administration of grants, funded projects, reporting and assisting with developing effective communications to the public.Working in tandem with City Management, legislative authorities, CFO, to maintain strategic direction in support of all grant and administrative activities.Responsible for the day-to-day operations of the Customer Service Department including staffing, training, and coaching of staff.Evaluate performance on a constant basis, providing counseling and guidance as needed.Ensures that all transaction that affect the City are processed accurately by auditing the process and taking a proactive approach to reduce errors; maintains and ensures strict confidentiality of City data.Assists in the dissemination of information concerning the functions and services of various City agencies.

Camilla, Georgia, United States

Manages and supervises the Customer Service Department and its employees. Responsible for the day-to-day operations of the Customer Service Department; including staffing, training, and coaching staff.Evaluate performance on a constant basis, providing counseling and guidance as needed.Perform daily office/operational responsibilities; delegating to the staff as appropriate.Ensures that all transactions that affect the City are processed accurately by auditing the process and taking a proactive approach to reduce errors.Maintains and ensures strict confidentiality of City data.Responsible for billing CNSNext for Baconton, Camilla, and Pelham.Responsible for entering gas and water reading data for Tyson/Equity, Alltech, Autry Correctional Institute, and Balfour.Assists in the dissemination of information concerning the functions and services of various City agencies.Assists customers in person and on the phone with questions and complaints regarding utility bills.

Manages and supervises the Customer Service Staff, under the supervision of the Customer Service Manager. Delegating to the staff as it relates to the performance of daily office and operational responsibilities. Responsible for face to face interactions with customers and visitors to provide information on City products and services and handling a variety incoming telephone calls/electronic communications with current and potential customers. Experienced and knowledgeable in UBill Billing System (developed by the City of Thomasville), as well as Tyler Technology’s Incode Billing System. Helped with the development, implementation and production of Incode during the billing system transition process.•Process new customer accounts, maintaining database with current information, closing out terminated accounts, and handling utility restoration requests.•Consult with customers to evaluate needs and provide assistance in decision making about products or services; verifying equipment identification information and issuing to customer.•Provide customers with technical support via phone to troubleshoot telecommunications equipment issues.•Respond to customer questions and comments; resolve product or service problems by clarifying complaints, determining cause of problem, and expediting best solution to problem resolution.•Communicate work orders to other departments to resolve customer service needs.•Perform cash management activities to accept and process customer payments; count, verify, and balance money received and prepare deposit.•Consistent focus on improving customer satisfaction through expert resolution of conflicts, issues, and concerns.•Perform general administrative duties to include filing customer documents, faxing, updating internal customer utility applications/contract forms, and maintaining accurate documentation of communications and correspondence with customers and general public.

Baconton, Georgia, United States

Responsible for administering and maintaining utility billing records for the City’s sewer and water utility services and processing monthly customer billing.•Utilized computerized account management billing software to complete monthly utility invoicing cycles.•Maintained working knowledge of all City Clerk duties and responsibilities.•Served as City Hall receptionist to provide customer service to visitors and customers.•Served as Event Coordinator for the City and the Baconton Downtown Development Authority.•Produced letters, memorandums, reports, commendations, and other related documents.•Sorted and filed correspondence, checks vouchers, and general office documents by prescribed methods.•Assisted with record management utilizing record retention procedures.•Communicated and responded to inquiries from title companies and others regarding city liens on properties.

Tifton, Georgia, United States

Responsible for providing security services for residents and visitors and ensuring building security. Responded to all emergency situations as directed by policies and procedures. Functioned as switchboard operator using professional telephone etiquette to answer incoming calls, greet callers, provide information and distribute messages.•Answered alarms and investigated disturbances.•Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.•Maintained reports of daily activities and irregularities to include equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.•Communicated with police and fire departments in cases of emergency to preserve order and protect property.•Answered questions and provided information during non-business hours or when switchboard was closed.•Operated detection devices to screen individuals and prevent passage of prohibited articles into restricted areas. •Notified persons of rule infractions or violations and apprehended or evicted violators from premises.

Master Of Arts, Human Services, General

Bachelor Of Science - Bs, Criminal Justice And Corrections